e-Newsletter

 
September, 2002

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Note: RAB-certified QMS auditors must complete ISO 9001:2000 transition training from an approved provider by 12/15/02. See section 7 for Auditor Transition classes in Dallas, Reston, Atlanta, Chicago, Charlotte, and San Jose.
 
September Articles
Training Spotlight

1. Single or Multiple ISO 9001 Certificates 

2. Chrysler, Ford, and GM on ISO/TS 16949:2002 

3. ISO 9000 and ISO 14000 at Record Levels 

4. DaimlerChrysler Sets July 1, 2004 Deadline 

5. Top Ten Registrars in the United States

6. Class Schedule: September, 2002 - November, 2002

7. Schedule of Quality Events

To see previous articles, go to Newsletter Archives.

Atlanta, Georgia
ISO 9001:2000 Lead Auditor
September 23-27, 2002

November 18-22, 2002

ISO 9001:2000 Internal Auditor
October 23-25, 2002

ISO 9001:2000 Auditor Refresher
October 17-18, 2002

Understanding ISO 9001:2000 Requirements
September 19-20, 2002

Implementing ISO 9001:2000
November 12-13, 2002

Quality System Documentation
November 14-15, 2002

Training Classes in Other Cities

1. Single or Multiple ISO 9001 Certificates 

Due to timing differences or process variations, some organizations have accumulated separate registration certificates across their sites. While that might have been the best solution at the time, these organizations should consider merging the registrations into a single scope of registration and certificate.

If an organization qualifies, the benefits of a single, multi-site certificate are:

  • Single audit of shared services
  • Sampling plan for remote sites
  • Reduced audit visits and costs
  • More uniform system over time
Of course, the remote sites might fear the loss of their autonomy. The central site may be concerned about the weakest link placing the single registration at risk.

Multi-site Registration
The criteria for multi-site registration are explained in the International Accreditation Forum (IAF) guidance document for ISO Guide 62:

  • Site products must substantially be of the same kind
  • Products must be produced with same fundamental methods
  • Quality system must be centrally planned and administered
  • Quality system must be subject to central management review
  • Central and remote sites must be subject to internal audit program
Sampling Method
Not all multi-site organizations are eligible for sampling. The registrar makes that determination based on site sizes and process variations.

At least 25% of the sample must be selected at random. The remainder of the sample is selected based on factors such as:

  • Internal audit results
  • Customer complaints
  • Variation of procedures
  • Changes since prior audit
  • Geographic dispersion
The sample selection can be postponed until after the central audit. Sampling is for the remote sites. The central site must be audited at least annually.

Sample Size
The initial audit sample of remote sites is the square root of the number of remote sites, rounded up. For example,

  • For 3 remote sites, it would be 2 of 3, with 1 random
  • For 4 remote sites, it would be 2 of 4, with 1 random
  • For 5 remote sites, it would be 3 of 5, with 1 random
  • For 10 remote sites, it would be 4 of 10, with 1 random
  • For 25 remote sites, it would be 5 of 25, with 2 random
For surveillance audits at remote sites, it is 0.6 times the square root, rounded up.
  • For 3 remote sites, it would be 2 of 3 each year, with 1 random
  • For 4 remote sites, it would be 2 of 4 each year, with 1 random
  • For 5 remote sites, it would be 2 of 5 each year, with 1 random
  • For 10 remote sites, it would be 3 of 10 each year, with 1 random
  • For 25 remote sites, it would be 3 of 25 each year; with 1 random
The IAF guidance document includes a table of auditor days for the initial registration of different size organizations (see our May 2002 e-Newsletter). Annual surveillance audits are estimated to be about 1/3 of the days spent on the initial audit.

The guidance also identifies the factors that would cause a registrar to increase or decrease the number of audit days (see our May 2002 e-Newsletter). The guidance states the cumulative days for a multi-site certificate must at least equal the number of days if the functions were all part of a single organization at the same site.

Single Certificate
The single certificate is issued with central office name and address. The remote sites will be listed on that certificate or an attachment. If desired, sub-certificates can be issued for the remote sites (with a sub-scope and reference to the main certificate.

 
2. Chrysler, Ford, and GM on ISO/TS 16949:2002 

DaimlerChrysler, Ford, and General Motors sent a joint letter to their automotive suppliers in August, 2002 regarding the recognition of ISO /TS 16949:2002 and the expiration of QS-9000:1998. They reminded their suppliers that the agreement between QS-9000 and ISO to include ISO 9001:1994 in QS-9000:1998 expires on December 14, 2006. Beyond that date, ISO/TS 16949:2002 will replace QS-9000.

Suppliers currently registered to QS-9000 were strongly urged to upgrade their sites to ISO/TS 16949:2002 at the expiration of their current QS-9000 certification, and no later than December 14, 2006, or earlier based on individual OEM customer requirements (see DaimlerChrysler deadline of July 1, 2004 in later article).

Suppliers certified to ISO/TS 16949:1999 were told to upgrade prior to the expiration date of their current certificate, or December 15, 2004, which ever occurs first. This provides a one year grace period since the ISO 9001:1994 standard, upon which ISO/TS 16949:1999 is based, technically expires on December 15, 2003.

For the full text of the letter, see OEM Communiques at <http://www.iaob.org>.
 
3. ISO 9000 and ISO 14000 at Record Levels 

Record increases took place last year in the number of registration certificates issued to organizations for ISO 9000 quality management systems and ISO 14000 environmental management systems.

This record setting development was revealed in the 11th cycle of The ISO Survey of ISO 9000 and ISO 14000 Certificates. The annual survey by the International Organization for Standardization (ISO) provides a snapshot of the worldwide impact of ISO's best-known standards.

ISO 9000: By the end of December 2001, at least 510,616 ISO 9000 certificates had been awarded in 161 countries and economies, an increase of 101,985 certificates (+ 24.96 %) over the end of December 2000. This was by far the highest increase recorded in all 11 cycles of the survey carried out since January 1993.

ISO 9001:2000: Of the ISO 9000 total, 44,388 were ISO 9001:2000 certificates, the single standard which is replacing the 1994 versions of ISO 9001, ISO 9002 and ISO 9003  (organizations have up to 15 December 2003 to migrate to the new version). The revised standard, therefore, accounted for 43.53 % of certificates awarded in 2001 and 8.70 % of the overall total.

ISO 14000: Up to the end of 2001, at least 36,765 ISO 14000 certificates had been awarded in 112 countries or economies, an increase of 13,868 (+ 60.57 %) over the end of December 2000. This was by far the highest increase recorded in the seven cycles of the survey in which ISO 14000 has been included, starting with the results at the end of December 1995.

For the full survey, go to: http://www.iso.org/iso/en/prods-services/otherpubs/pdf/survey11thcycle.pdf
 
4. DaimlerChrysler Sets July 1, 2004 Deadline

DaimlerChrysler has announced a July 1, 2004 deadline for its suppliers to achieve ISO/TS 16949 registration. The letter issued to its suppliers stated:



In October of 1999, we communicated to you our acceptance of quality registration to either VDA 6.1 or QS-9000. You were also informed that registration to ISO/TS 16949, including company specifics, would be acceptable as quality registration. An added note was that this new Technical Specification may become the Quality Management standard of the future.

DaimlerChrysler is a global supplier of vehicles to the world. It only makes common sense that DaimlerChrysler should require its suppliers to adhere to a global Quality Management requirement. There are no plans to rewrite VDA 6.1 and QS-9000 to adjust to global changes in quality requirements.

Effective July 1, 2004, DaimlerChrysler will require registration to ISO/TS 16949. VDA 6.1 and QS-9000 will be accepted until this final deadline.

The second edition of ISO/TS 16949, aligned with and containing ISO 9001:2000 in its entirety, was released March 2002. This requirement was specifically designed for the automotive sector and is recognized by all automotive manufacturers worldwide.

It is suggested that you contact a registrar that is recognized by the IATF to upgrade your current registration to this new requirement. This upgrade may be accomplished during any surveillance audit in the next two years.



Five web sites were listed for more information on ISO/TS 16949, including the International Automotive Oversight Bureau at <http://www.iaob.org>. The letter concluded by listing Henry Gryn at 248-944-0737 as the contact for any questions.

Not all QS-9000 registrars are approved to issue ISO/TS 16949 certificates. Suppliers not using an approved registrar must either select a new registrar or confirm their current registrar will be approved in time to meet the deadline.
 
5. Top Ten Registrars in the United States

According to the Quality System Update Registrar Index, the top ten ISO 9000 registrars in the United States are (based on numbers of certificates):
 
  1 BSI 3714
  2 QMI 3121
  3 UL 2866
  4 BVQI 2431
  5 PJR 2411
  6 DNV 2307
  7 LRQA 2018
  8 Intertek 1755
  9 NQA 1729
10 NSF ISR 1590

These ten registrars have issued almost two-thirds of all the current ISO 9000 certificates in the United States.
 
6. Class Schedule for September, 2002 - November, 2002

To enroll in any of these public classes, go to the Class Schedule at our web site, or call us at 800-404-7585. The classes taught by Larry Whittington are shown in gold.

ISO 9001:2000 Lead Auditor (ANSI/RAB-NAP Accredited) - CEEM, Inc.
September October November
16-20  Reston, VA 07-11  Reston, VA 04-08  Reston, VA 
23-27  Atlanta, GA 21-25  San Antonio, TX 18-22  Atlanta, GA
23-27  Chicago, IL 28-01  San Diego, CA 18-22  Dallas, TX
30-04  San Jose, CA   - -   - -

ISO 9001:2000 Internal Auditor (ANSI/RAB-NAP Accredited) - CEEM, Inc.
September October November
18-20  Chicago, IL 07-09  San Jose, CA 13-15  Dallas, TX
  - - 23-25  Atlanta, GA   - -

ISO 9001:2000 Auditor Transition (RAB-Approved)
* Auditor Refresher (same content as Auditor Transition)
September October November
12-13  Chicago, IL 10-11  San Jose, CA 04-05  Dallas, TX
23-24  Charlotte, NC 17-18  Atlanta, GA (*) 14-15  Reston, VA

Implementing ISO 9001:2000 (for New Systems)
September October November
16-17  Chicago, IL 22-23  Reston, VA 12-13  Atlanta, GA
  - -   - - 12-13  Reston, VA

Understanding ISO 9001:2000 Requirements
September October November
19-20  Atlanta, GA   - -   - -

ISO 9001:2000 Conversion (for Existing Systems)
September October November
11-13  Reston, VA 16-18  San Antonio, TX 04-06  San Diego, CA
25-27  Charlotte, NC   - - 20-22  Dallas, TX

Quality System Documentation (Revised for ISO 9001:2000)
September October November
  - - 24-25  Reston, VA 14-15  Atlanta, GA

To arrange an economical on-site class, please call us at 800-404-7585.
 
7. Schedule of Quality Events

Conference On Quality In Commercial Aviation
September 22-25, 2002 in Dallas, TX

11th Annual Service Quality Conference
September 23-24, 2002 in Las Vegas, NV

QuEST Forum Best Practices Conference
September 24-25, 2002 in Dallas, TX

10th National Quality Education Conference
September 28 - October 1, 2002 in  Columbus, OH

World Quality Congress
September 29 - October 2, 2002 in Harrogate, United Kingdom



22nd Southeastern Quality Conference
October 21-22, 2002 in Atlanta, GA

(Larry Whittington will speak on ISO 19011:2002)


APICS International Conference and Exposition
October 27-30, 2002 in Nashville, TN

12th International Conference on Software Quality
October 28-30, 2002 in Ottawa, Canada

Society for Advancement of Material and Process Engineering
34th International Technical Conference
November 4-7, 2002 in Baltimore, MD

Customer-Supplier Division Conference
November 5-6, 2002 in Louisville, KY

ASQ's 3rd Six Sigma Conference
January 27-28, 2003 in Palm Springs, CA

ASQ Quality Audit Division Conference
February 6-7, 2003 in Reno, Nevada

ASQ Quality Management Division Conference
March 12-14, 2003 in Phoenix, AZ

25th International Conference on Software Engineering
May 3-10, 2003 in Portland, OR

57th Annual ASQ Quality Congress
May 19-21, 2003 in Kansas City, MO


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