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Visit and bookmark our web site today: http://www.WhittingtonAssociates.com This e-newsletter is in HTML
format and may not be displayed properly by some email programs. Please
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Guidelines for implementing ISO 9000 quality management systems within organizations providing educational services will be developed at a workshop in Mexico in October 2002. While ISO 9000 users already include educational establishments, the guidelines will help this sector implement the new ISO 9001:2000 standard. The guidelines are to address all levels and types of education, including: elementary, medium, and higher education; special and adult education; and distance and e-learning. ISO will publish the guidelines as its second International Workshop Agreement (IWA). This is one of several ISO alternatives to International Standards for cases where swift development and publication takes priority. Compared to the usual ISO process of developing International Standards through its technical committee structure, IWA's are developed in open workshops. ISO/IWA 1, published in 2001, provides guidelines for
process improvements in health care sector organizations (based on ISO
9004:2000).
The ISO Committee for consumer policy (COPOLCO) has recommended establishing a multi-stakeholder strategic advisory group to explore the issue of whether or not the organization should launch the development of standards for Corporate Social Responsibility (CSR). About 170 representatives from business, industry, and consumer organizations, as well as, standards bodies around the world, met during the summer to examine the feasibility and needs for ISO to develop internationally accepted parameters and to recommend the type of document that would best serve the required uses. In the view of many workshop speakers and participants, a wide range of stakeholders stand to win from the creation of a management system standard (along the lines of ISO 9000 and ISO 14000) or an alternative ISO instrument for corporate social responsibility (CSR), including businesses, consumers, employees, and local communities. Dr. Kernaghan Webb, author of the COPOLCO Report on the desirability and feasibility of ISO corporate social responsibility standards, said "that in recognition of the wide variation in operating conditions from firm to firm, sector to sector, and country to country, there is a strong need to devise approaches to corporate responsibility which are flexible and practical so that they can be used by small, medium, and large businesses operating in both developed and developing countries." However, cautioned Dr. Webb, "ISO standards would be only part of an effective response to that challenge, focusing on management system standards which assist in operationalizing CSR responsibilities within a firm, but do not by and of themselves set prescriptive substantive performance obligations." A management system standard would need to be used in combination with other legal or regulatory tools developed by international organizations. Mrs. Caroline Warne, Chair of COPOLCO, said "It was most
encouraging at this workshop to see industry, businesses, the consumer
organizations and the standards community seeking to reach consensus on
this important issue, and to look for a cohesive, constructive way forward.
We have made a very good start for finding common ground, and hope we have
come one step closer to considering corporate social responsibility standards
a reality,"
A new (free) brochure on Environmental Management is available
as a PDF document at the ISO web site:
http://www.iso.org/iso/en/prods-services/otherpubs/pdf/iso14000environmentalmanagement.pdf The brochure has sections on:
http://www.whittingtonassociates.com/v2/standards/environment.shtml
The America's Aerospace Quality Group (AAQG) is working on software supplements for the AS9100 aerospace standard. One supplement will be for "delivered" software and the other supplement for "nondelivered" software. The reason for this special attention being given to software is that:
For more information, contact Mike Kress, Chair of the
ASQ Software Division, at <michael.p.kress@boeing.com>.
The training process begins with an analysis of the competence needs for current and planned activities. The next step is to determine the competence level of the personnel assigned to, or already performing, these activities. You are now ready to identify any gaps that exist between the required competence and available resources. This information is used to define possible training solutions. Clause 6.2.2 (b) of ISO 9001:2000 refers to providing training, or taking other actions, to satisfy the competence needs. However, what are these other "actions"? Although training may end
up being the best solution, don’t overlook other actions, such as, changing
processes, improving procedures, rotating jobs, outsourcing, or recruiting
fully training people.
FSIX stands for the Financial Standards International Xchange. FSIX is a non-profit association of financial industry service providers and organizations that provide support to the financial services industry. FSIX provides guidance to the financial services (FS) industry in standardizing and improving financial processes. The FSIX mission is to provide a non-competitive forum for firms within the FS industry to share information about best practices for improving the key processes affecting their customers. In other words, FSIX will provide the FS industry with a powerful “knowledge management” system whose functional objective is to enable the improvement of critical business results for both member firms and their customers. FSIX believes this sharing will lead to greater process standardization within the industry, which in turn, will lead to increased revenues and decreased operating costs and risks. Many FS firms have not seen the applicability of the ISO 9000 standard to their businesses, in part because it lacked relevance in a sufficient level of detail. Others have been reluctant to undertake the documentation efforts required for certification. Nevertheless, ISO 9000 principles are equally applicable to financial services because positive results can be gained by continual improvement to process-bound financial services operations. This would be particularly true if it was combined with specific enhancements for the financial services industry, such as a FS 9000 standard. The advent of the new ISO 9001:2000 standard, with increased emphasis on customer focus, adoption of a process approach, and reduced documentation requirements, has increased FS interest. FSIX believes that by adopting the new standard and providing "adders" which address those areas endemic to FS firms, such as, risk and privacy, the customized FS 9000 standard will be far more attractive. For more information, see <http://www.fs9000.com>.
The RAB Auditor Certification Board announced last week their decision on the deadline for ISO 9001:2000 transition training. 1. The deadline for auditors to submit evidence of completion of transition training remains December 15, 2002. Those that do not have evidence of acceptable transition training on file by that time will lose their certification. 2. The deadline for RAB approval of transition training providers has been extended until December 15, 2003. Any RAB approved transition training provider may continue to claim RAB approval until that date. 3. Auditors who have not taken transition training by December 15, 2002 will have the option to re-instate their certification within one year (12/15/03) if they are able to demonstrate successful completion of acceptable transition training within that time period. This is a change from the previous RAB position that any auditor not completing transition training by the 12/15/02 deadline would need to re-apply as a new applicant and re-take a 5-day lead auditor class. However, auditors are still being strongly encouraged to complete and submit their transition training by the 12/15/02 deadline. Re-instatement is a more involved process than a renewal
and the auditor will most likely incur additional fees for the re-instatement.
For your information, our RAB-approved auditor transition classes for the
rest of this year are listed below. We have classes scheduled for Dallas,
Reston, Atlanta, Orlando, San Diego, and San Jose.
To enroll in any of these public classes, go to the Class Schedule at our web site, or call us at 800-404-7585. The classes taught by Larry Whittington are shown in gold. ISO 9001:2000 Lead Auditor (ANSI/RAB-NAP Accredited) - CEEM, Inc.
ISO 9001:2000 Internal Auditor (ANSI/RAB-NAP Accredited) - CEEM, Inc.
ISO 9001:2000 Auditor
Transition (RAB-Approved)
Implementing ISO 9001:2000 (for New Systems)
Understanding ISO 9001:2000 Requirements
ISO 9001:2000 Conversion (for Existing Systems)
Quality System Documentation (Revised for ISO 9001:2000)
To arrange an economical
on-site class, please call us at 800-404-7585.
22nd Southeastern Quality Conference October 21-22, 2002 in Atlanta, GA (Larry Whittington will speak on ISO 19011:2002) APICS International Conference
and Exposition
12th International Conference
on Software Quality
Society for Advancement
of Material and Process Engineering
Customer-Supplier Division
Conference
ASQ's 3rd Six Sigma Conference
ASQ Quality Audit Division
Conference
ASQ's Business Excellence and Customer Satisfaction Conference
ASQ's 10th Annual ISO 9000 Conference ASQ Quality Management
Division Conference
25th International Conference
on Software Engineering
57th Annual ASQ Quality
Congress
© 2000-2002 Whittington & Associates, LLC. All rights reserved. You may copy this e-Newsletter provided you copy it completely, do not change it, and include this copyright notice. |
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