|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||
|
|
|
|
|
|
|
|
|
|
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
|
Welcome to the Whittington &
Associates e-Newsletter!
This e-Newsletter is in HTML format and may not be
displayed properly by some email programs. Please click on our web site
address above to see the e-Newsletter with its proper formatting.
You may know the ISO 9001 document
control requirements, but what about the industry extensions for AS9100,
ISO/TS 16949, and TL 9000, as well as, those for ISO 14001? These additional
requirements may suggest good practices beyond the basic ISO 9001 document
control. According to ISO 9001:2000, clause
4.2.3, the document control process must:
Documents defined as records (for example, completed forms to be retained as evidence) must also be controlled (per 4.2.4). Aerospace:AS9100:2001, Revision A, clause 4.2.3.1, adds that organizations must coordinate document changes with customers and/or regulatory authorities in accordance with the contract or regulatory requirements. Automotive: ISO/TS 16949:2002, clause 4.2.3.1, requires organizations to review, distribute, and implement customer engineering specifications and changes. These activities must be completed on the customer-required schedule. Also, the review must be done within two working weeks. Records must be kept of the change implementation date and documents must be updated as part of the implementation. Telecommunications: TL 9000:2001, Release 3.0, clause 4.2.3.C.1, states to establish and maintain a documented procedure to control all customer-supplied documents if these documents influence the design, verification, validation, inspection and testing, or servicing of the product. Environmental: Documents vs. Records:
When a document is superseded
by a new revision, it is usually saved as a record of the previous process
description.
The U.S. Technical Advisory Group to ISO Technical Committee 176 created the Product Support Initiative (PSI) to aid in the understanding and implementation of ISO 9001:2000. The PSI web site <http://standardsgroup.asq.org/news/psi/index.html> contains answers to the following typical questions: 1. What are some examples of ways in which customer satisfaction can be measured to meet the requirements in Subclause 8.2.1? 2. What different ways or measures can an organization use to determine training ? 3. Have the requirements for evaluation of suppliers or vendors contained in ISO 9001: 1994 changed much in the 2000 edition? 4. What is the intent of Subclause 8.5.1, Continual Improvement? Is a procedure needed to define this process? 5. What is meant by effectiveness of the QMS? 6. How must an organization set up its internal audits to audit processes rather than independent clauses? 7. In practical terms, what is meant by demonstrating management commitment? 8. How are organizations implementing and using ISO 9001:2000 and ISO 14001:1996? 9. How do organizations that serve multiple sectors deal with the sector-specific quality management system (QMS) requirements while also dealing with the general QMS requirements of ISO 9001:2000? 10. Does the “review and re-approve” specified in Subclause 4.2.3 mean that an organization must engage in a periodic (e.g., annual) review and re-affirmation of all procedures, work instructions and other controlled documents? 11. When changes do occur (e.g., transitioning, upsizing, downsizing, new equipment/technologies), how does the organization demonstrate that the integrity of the QMS is maintained when changes are planned and implemented? The answers to these questions (in PDF format) are listed as "Download Question" in the FAQs section of the PSI page.
The TL 9000 Metrics Handbook (for the telecommunications industry) contains guidance on customer satisfaction metrics that would be useful for ISO 9001 quality management systems. It gives basic guidelines for a customer feedback mechanism and refers to a detailed customer satisfaction survey. This information may assist you in the design or review of your own customer feedback program.The purpose of the described metrics is to measure and improve the degree of customer satisfaction with your organization and its products from the customer point of view. Survey topics might include: Quality of Delivery
The Southeastern Quality Conference will be held at the Cobb Galleria Centre in Atlanta, Georgia on October 27-28, 2003. The conference is sponsored by the Atlanta ASQ Section, Institute of Industrial Engineers, and Georgia Tech Economic Development Institute.Thirty speakers in up to four conference tracks will present quality subjects across a variety of industry sectors. The price is only $325 and includes lunch both days. Speakers include:
Please contact Larry Aft at 404-786-1541 or laft@bellsouth.net to register for the conference.
A new ISO 9000 "Introduction and Support Package"
guidance document on outsourced processes is available at: <http://isotc176sc2.elysium-ltd.net>.
To enroll in these public classes, go to Class Schedule at our web site, or call us at 800-404-7585. The classes taught by Larry Whittington are shown in gold. ISO 9001:2000 Lead Auditor (RAB Accredited)
- BSI Management Systems
ISO 9001:2000 Internal Auditor (RAB Accredited) - BSI Management Systems
ISO 9001:2000 Auditor Transition (RAB-Approved)
- Course developed
by Larry Whittington
Implementing ISO 9001:2000 (for New Systems)
- Course developed
by Larry Whittington
Understanding ISO 9001:2000
Understanding ISO 9001:2000 Requirements
(Atlanta Only - $295) - Course
developed by Larry Whittington
ISO 9001:2000 Conversion (for Existing Systems)
- Course developed by Larry Whittington
Quality System Documentation (Revised for
ISO 9001:2000) - Course
developed by Larry Whittington
The above public courses can be offered on-site at your
facility. In addition, we offer these on-site courses:
To arrange an economical on-site class, please call us at 800-404-7585.
© 2000-2003 Whittington & Associates, LLC. All rights reserved. You may copy this e-Newsletter provided you copy it completely, do not change it, and include this copyright notice. |
|
|
|
|
|
|
