e-Newsletter

 
February, 2004

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February Articles
Training in Atlanta

Are your process documents too big?
Could this be one of the reasons?

I have made this letter longer than usual, because I lack the time to make it short.

Blaise Pascal (1623-1662), Mathematician and Philosopher

See Article 6 for more quotes on writing.


Click on a title to jump to the article:

1. Strict New ISO Guidelines for Publicizing Registration

2. ANSI/ASQ Z1.4-2003 and ANSI/ASQ Z1.9-2003

3. ISO/TS 29001 for Oil and Natural Gas Industries 

4. Guidance on ISO 9001:2000 Auditing Practices

5. Avoid Common Decision-Making Mistakes

6. My Favorite Quotes on Writing

7. Class Schedule: February, 2004 - April, 2004


To see previous articles, go to Newsletter Archives.

Note: Students that have attended a class in Atlanta receive a 20% discount on future Atlanta classes.

ISO 9001:2000 Lead Auditor
March 1-5, 2004
April 26-30, 2004

ISO 9001:2000 Internal Auditor
March 23-25, 2004
May 25-27, 2004

Quality System Documentation
February 3-4, 2004
May 11-12, 2004

Implementing ISO 9001:2000
February 5-6, 2004
May 13-14, 2004

Understanding ISO 9001:2000 Requirements
May 10, 2004

Green Belt Certification
March 22-24, 2004
May 24-26, 2004

Black Belt Certification (3 weeks)
Group 9: 2/9-13/04; 3/15-19/04; 4/12-16/04
Group 10: 3/29-4/2/04; 5/3-7/04; 6/7-11/04

Training Classes in Other Cities

 

1. Strict New ISO Guidelines for Publicizing Registration 

Your organization should be proud of achieving ISO 9001:2000 or ISO 14001 registration and may want to communicate this success to the market place. ISO has issued strict new guidelines for publicizing, communicating, and promoting your registration to employees, customers, business partners, and the general public.

These guidelines will be useful in preparing promotional and communication material, such as, press releases, advertisements, marketing brochures, videos, staff announcements, logos, and slogans.

In brief, the guidelines state:

  • Don’t use, adapt, or modify ISO’s logo for your use 
  • If you want to use a logo, ask your registrar for permission to use its logo
  • If you adapt your company logo to communicate the certification, the logo should not be capable of being mistaken for the ISO logo
  • If your organization is certified to ISO 9001:2000, use the full designation (not just “ISO 9001”)
  • Replace “ISO 9000 certification” and “ISO 14000 certification” by the specific terms “ISO 9001:2000 certification” and “ISO 14001 certification”
  • In this ISO context, “certified” (and “certification”) and “registered” (and “registration”) are equivalent in meaning and you can use either term
  • Don’t say your organization has been “accredited”
  • Don’t use “ISO certified”, or “ISO certification”
  • Use instead “ISO 9001:2000 certified”, “ISO 9001:2000 certification”, “ISO 14001 certified”, or “ISO 14001 certification”
  • Don’t display ISO 9001:2000 or ISO 14001 certification marks of conformity on products, product labels, or product packaging
  • Don’t give the impression that ISO 9001:2000 or ISO 14001 certifications are product certifications or product guarantees
ISO 9001:2000 and ISO 14001 certificates are issued for the scopes of activity specified on the certificate. You should be just as specific when publicizing that certification. Do not misrepresent the scope (the extent) of the certification regarding its activities or geographic locations.

You can view the full text of Publicizing your ISO 9001:2000 or ISO 14001 certification, or download the free brochure, at this ISO web site:
<http://www.iso.org/iso/en/iso9000-14000/publicizing/index.html>.

By using these guidelines, you will avoid the pitfalls of false, misleading, or confusing statements in your communications about ISO 9001:2000 or ISO 14001 certification, thereby maintaining the credibility of your organization. By following these guidelines, you will demonstrate the same rigor in your communications as you did in implementing your ISO 9001:2000 quality management system or ISO 14001 environmental management system.


2. ANSI/ASQ Z1.4-2003 and ANSI/ASQ Z1.9-2003

ANSI/ASQ Z1.4-2003 (Sampling Procedures and Tables for Inspection by Attributes) and ANSI/ASQ Z1.9-2003 (Sampling Procedures and Tables for Inspection by Variables for Percent Nonconforming) have been published. 

ANSI/ASQ Z1.4-2003 is an acceptance sampling system to be used with switching rules on a continuing stream of lots for a specified Acceptance Quality Limit .It provides tightened, normal, and reduced plans to be applied for attributes inspection for percent nonconforming or nonconformities per 100 units.

ANSI/ASQ Z1.4-2003 replaces ANSI/ASQC Z1.4-1993 and is available through ASQ for a member price of $88.00. Go to: <http://qualitypress.asq.org/perl/catalog.cgi?item=T004 >.

ANSI/ASQ Z1.9-2003 is an acceptance sampling system to be used on a continuing stream of lots for a specified Acceptance Quality Limit. It provides tightened, normal, and reduced plans to be used on measurements which are normally distributed. Variation may be measured by sample standard deviation, sample range, or known standard deviation. It is applicable only when the normality of the measurements is assured.

ANSI/ASQ Z1.9-2003 replaces ANSI/ASQC Z1.9-1993 and is available through ASQ for a member price of $76.00. Go to:
<http://qualitypress.asq.org/perl/catalog.cgi?item=T009>.


3. ISO/TS 29001 for Oil and Natural Gas Industries

A successful partnership between ISO and the international oil and natural gas industry has resulted in the publication of a new technical specification for implementing ISO 9001-based quality management systems.

ISO/TS 29001:2003, Petroleum, Petrochemical, and Natural Gas Industries: Sector-Specific Quality Management Systems - Requirements for Product and Service Supply Organizations, is expected to become the common and unique basis for the industry's quality management system requirements worldwide, thereby helping to avoid multiple systems that would, if each needs to be certified, require multiple audits.

These industries handle hazardous fluids and gases through a variety of processes. Considerations for the safety of personnel (both staff and public), of the protection of the environment, and of business continuity (maintenance of revenue streams, both for companies and for national economies) require a high level of operational integrity. A key element in the assurance of appropriate products being supplied is the quality management system operated by the goods supplier and service contractor. The experience of previous editions of API Q1 has proven that requirements additional to ISO 9001:2000 are necessary to provide assurance with respect to quality of products and services on a consistent and global basis.

The new document was the result of a collaboration between the American Petroleum Institute (API) and ISO technical committee ISO/TC 67, Materials, equipment and offshore structures for petroleum, petrochemical and natural gas industries.

According to John Modine, Director of API Certification Programs, ISO/TS 29001 is expected to result in "increased international acceptance of time-tested sector-specific quality system requirements on a broad scale for the worldwide oil and gas industry." He defines it as: "one industry - one standard."

"We knew that API Q1 (6th Edition) contained extremely valuable quality system requirements for the oil and gas industry - and we wanted to help disseminate those sector-specific quality requirements to the international oil and gas industry. We concluded that the best way to do that would be to draft the next version of API Q1 (7th Edition) with a joint API/ISO committee with the final result being a joint publication of API Q1 and ISO/TS 29001. The ultimate goal is to obtain worldwide acceptance and use of the standard."

The new technical specification aims at the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain and from service providers.

Incorporating the requirements of ISO 9001:2000, ISO/TS 29001:2003 also includes detailed, sector-specific requirements for design, development, production, installation and service of products. To assist the user, the requirements of ISO 9001:2000 are given in boxed text, followed by specific guidance and supplementary requirements for its implementation within the industry. Although some of the supplementary requirements may be viewed as not specific to this industry, they are needed in TS 29001 in order to ensure that the requirement(s) are explicit and can be audited.

ISO/TS 29001 is available for use by manufacturers of oil industry equipment and materials (upstream and downstream), service providers to the oil and gas industry, purchasers of equipment, materials and services, and organizations who could use the standard for assessments and certification.

4. Guidance on ISO 9001:2000 Auditing Practices  

The ISO 9001 Auditing Practices Group is an informal group of quality management system (QMS) experts, auditors, and practitioners drawn from ISO Technical Committee 176 and the International Accreditation Forum. It has developed a number of guidance papers and presentations that contain ideas, examples, and explanations about auditing. These documents reflect the process-based approach that is essential for auditing the requirements of ISO 9001:2000.

The guidance is primarily aimed at QMS auditors, consultants, and quality practitioners, but is not definitive. The papers and presentations reflect a number of different views in QMS auditing. As such, their content may not always be consistent. It is not intended for the guidance to be used as specified requirements, an industry benchmark, or as criteria that all QMS auditors, consultants, or practitioners have to follow.
   
The guidance documents available at <http://isotc176sc2.elysium-ltd.net/APG_index.html> cover these individual topics:
  • The need for a 2-stage approach to auditing
  • Measuring QMS effectiveness and improvements
  • Identification of processes
  • Understanding the process approach
  • Determination of the “where appropriate” processes
  • Auditing the “where appropriate” requirements
  • Demonstrating conformity to the standard
  • Linking an audit of a particular task, activity or process to the overall system
  • Auditing continual improvement
  • Auditing a QMS which has minimum documentation
  • How to audit top management processes
  • The role and value of the audit checklist 
  • Scope of ISO 9001:2000, Scope of Quality Management System and Defining Scope of Certification
  • Value-added auditing
  • Auditing competence and the effectiveness of actions taken
All the documents are short 3 to 8 page Word documents, with the exception of one PowerPoint file consisting of 33 slides.
  
Feedback from users will be used by the ISO 9001 Auditing Practices Group to determine whether additional guidance documents should be developed, or if these current ones should be revised. Comments on the guidance can be sent to: <charles.corrie@bsi-global.com>.


5. Avoid Common Decision-Making Mistakes 

ISO 9001:2000, clause 5.6.3, states the output of a management review must include any "decisions" made to improve the results of the system, its processes, and the product, as well as, any "decisions" made on resource needs. However, management often makes mistakes when faced with decisions.

Caruth and Handlogten, in their "Decisions, Decisions" article in the December 2003 issue of Quality Digest, identified 12 common decision-making mistakes. I have summarized these mistakes below:

1. Failure to recognize a problem

Managers may be too busy with day-to-day operations to recognize the problems. Or, they may be resigned to the way the system works and not take responsibility. If plans and schedules are not being met, management must take action.

2. Incorrect problem determination

Symptoms are often mistaken for real problems. Effects are often confused with causes. Why? Because they are more obvious. Dealing with the wrong problem is a bad decision and will likely result in an unsatisfactory solution. Identify the real problem and its causes.

3. Insufficient consideration of alternatives

There may be several possible solutions for a problem. Not thinking through the alternatives exposes management to the risk of overlooking a sound, practical solution. Making decisions requires careful thought, as well as, investigation beyond the obvious.

4. Inadequate evaluation of risk

Failure to evaluate the risk associated with a decision may result in a high-cost, complex solution. Reduce the risk by considering alternatives and properly training employees on the solution.

5. Repetitive decisions

Recurring problems may result in similar decisions being made on a case-by-case basis. Implementing new policies and procedures may offer a better solution.

6. Unnecessary decisions         

Don't rush to judgment. If the problem isn't expected to get worse, the best action may be to simply watch and wait. Monitor the situation and take action if further developments merit it.

7. Delayed Decisions

Fast decisions, not snap decisions, offer two advantages. First, management will have more time to correct the situation if the original decision proves to be wrong. Second, management can move on to other problems that need attention. 

8. Lack of follow-up

Management must monitor the problem areas to see if the solutions are producing the desired results. Some decisions may not be as effective as first believed.

9. Ignoring input from others

Failing to seek input from others is a crucial error, especially from employees involved in performing the work. Those closest to the problem may have the best ideas.
10. Using the same solutions to solve different problems

Applying people and money is not the solution to every problem. Different problems need different solutions. Avoid pre-conceived notions of how to solve problems.
11. Insufficient data collection

Making decisions based on limited information may result in unsatisfactory solutions. Ensure sufficient facts are available for intelligent decisions.

12. Shooting from the hip

Snap decisions are usually poor decisions that create more problems. Don't be too hasty and miss the mark. Learn from past mistakes.  

The Quality Digest article says good decisions are rarely praised, while poor decisions may create legends. However, we know that quality management systems based on ISO 9001 will provide evidence of management's good decisions through the achievement of quality objectives and continual improvement. 

6. My Favorite Quotes on Writing

The most valuable of all talents is that of never using two words when one will do.
Thomas Jefferson (1743 - 1826)

3rd

U. S. President and Drafter of Declaration of Independence

Either write things worth reading,
or do things worth the writing.

Benjamin Franklin (1706 - 1790)
Statesman and Inventor

I have made this letter longer than usual,
because I lack the time to make it short.

Blaise Pascal (1623 - 1662)

Mathematician and Philosopher

 

If written directions alone would suffice,
libraries wouldn't need to have the rest of the universities attached.

Judith Martin
Miss Manners
 
Put it before them briefly so they will read it,
clearly so they will appreciate it,
picturesquely so they will remember it and,
above all, accurately so they will be guided by its light.

Joseph Pulitzer (1847 - 1911)

Journalist and Newspaper Publisher
 

Here I am paying big money to you writers and what for?
All you do is change the words.

Samuel Goldwyn (1882 - 1974)

Movie Producer
 

What is written without effort is in general read without pleasure.
Samuel Johnson (1709 - 1784)

Essayist, Lexicographer, and Poet


Writing comes more easily if you have something to say.
Sholem Asch (1880 - 1957)
Novelist and Dramatist
 
 
The more you read, the better you'll write.
Lynn Bailey
Romance Author

Hard writing makes easy reading.
Wallace Stegner (1913 - 1993)
Novelist and Literary Professor
 
Those who write clearly have readers;
those who write obscurely have commentators.

Albert Camus (1913 - 1960)

Journalist, Novelist, and Playwright

 
Real seriousness in regard to writing is one of two absolute necessities.
The other, unfortunately, is talent.

Ernest Hemingway (1899 - 1961)
Journalist and Novelist
 
Practice, practice, practice writing.
Writing is a craft that requires both talent and acquired skills.
You learn by doing, by making mistakes,
and then seeing where you went wrong.

Jeffrey A. Carver

Science Fiction Author

There arises from a bad and unapt formation of words
a wonderful obstruction to the mind.

Sir Francis Bacon (1561 - 1626)

Essayist and Father of Deductive Reasoning

 

Vigorous writing is concise.
(from “The Elements of Style", 1919)

William Strunk Jr. (1869 - 1946)

Writer and Educator

 

If it sounds like writing, I rewrite it.
Elmore Leonard

Novelist

 

Present to inform, not to impress;
if you inform, you will impress.

Frederick P. Brooks
Computer Science Professor
 
This report, by its very length, defends itself against the risk of being read.
Winston Churchill (1874 - 1965)
British Prime Minister
 
Broadly speaking, the short words are the best, and the old words best of all.
Winston Churchill (1874 - 1965)
British Prime Minister

For concise, yet comprehensive documents, send your technical writers to our Quality Systems Documentation course. We have classes scheduled for February 3-4 in Atlanta, GA; February 23-24 in Reston, VA; March 16-17 in Detroit, MI; April 15-16 in Reston, VA; May 11-12 in Atlanta, GA; and June 10-11 in Minneapolis, MN.

7. Class Schedule for February, 2004 - April, 2004

To enroll in these public classes, go to Class Schedule at our web site, or call us at 800-404-7585. The classes taught by Larry Whittington are shown in gold.

ISO 9001:2000 Lead Auditor (RAB Accredited) - BSI Management Systems
Initial course version developed by Larry Whittington 
February March April
02-06  Dallas, TX 01-05  Atlanta, GA 19-23  Reston, VA
02-06  Detroit, MI 01-05  Memphis, TN 26-30  Atlanta, GA
09-13  San Diego, CA 08-12  Orange County, CA 26-30  San Diego, CA
23-27  Reston, VA 15-19  Charlotte, NC   - -
  - -  22-26  Kansas City, MO   - -
  - -  29-02  San Jose, CA   - -

ISO 9001:2000 Internal Auditor (RAB Accredited) - BSI Management Systems
February March April
18-20  Reston, VA 22-24  Charlotte, NC 21-23  Reston, VA
  - - 23-25  Atlanta, GA 25-27  Atlanta, GA

ISO 9001:2000 Auditor Update - The Process Approach - Course developed by Larry Whittington
March
July
September
26  Atlanta, GA 23  Atlanta, GA 20  Atlanta, GA

Implementing ISO 9001:2000 - Course developed by Larry Whittington
February March April
05-06  Atlanta, GA 08-09  Orange County, CA 19-20  San Diego, CA
19-20  Reston, VA   - -   - -

Understanding ISO 9001:2000
March May
12  Kansas City, MO 18  San Diego, CA

Understanding ISO 9001:2000 Requirements (Atlanta Only - $295) - Course developed by Larry Whittington
February May
02  Atlanta, GA 10  Atlanta, GA

Quality System Documentation (ISO 9001:2000) - Course developed by Larry Whittington
February March April
03-04  Atlanta, GA 16-17  Detroit, MI 15-16  Reston, VA
23-24  Reston, VA   - -   - -

The above public courses can be offered on-site at your facility. In addition, we offer these on-site courses:

  • Understanding ISO/TS 16949:2002 Requirements (1 day) - Course developed by Larry Whittington
  • Internal Quality Auditing (2 Days) - Course developed by Larry Whittington (based on ISO 19011)

To arrange an economical on-site class, please call us at 800-404-7585.


© 2000-2004 Whittington & Associates, LLC. All rights reserved.
You may copy this e-Newsletter provided you copy it completely, do not change it, and include this copyright notice.

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