Telecommunications

 
A list of the telecommunications quality standards follows this summary information.

  • TL 9000 was built upon the ISO 9001 quality standard
  • Quality management system handbooks: Requirements and Measurements
  • Requirements: hardware, software, services, common
  • Measurements: performance measures and quality indicators
  • Issued by QuEST Leadership Forum (100+ members)
  • Mandatory use of measurements for TL 9000 registration
  • Sources were ISO 9001; ISO 12207; ISO 9000-3
  • Other sources GR-1202, GR-1252, TR-179; QuEST
  • TL 9000 Requirements Handbook R5.0 reflects ISO 9001:2008

TL 9000-QSR:2009

Quality Management System Requirements Handbook - Release 5.0

TL 9000-QSM:2006

Quality Management System Measurements Handbook - Release 4.0

Handbooks are available from the QuEST web site www.tl9000.org.

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