Telecommunications

A list of the telecommunications quality standards follows this summary information.

TL 9000 was built upon the ISO 9001 quality standard
Quality management system handbooks: Requirements and Measurements
Requirements: hardware, software, services, common
Measurements: performance measures and quality indicators
Issued by QuEST Leadership Forum (100+ members)
Mandatory use of measurements for TL 9000 registration
Sources were ISO 9001; ISO 12207; ISO 9000-3
Other sources GR-1202, GR-1252, TR-179; QuEST
TL 9000 Handbooks reflect ISO 9001:2000

TL 9000-QSR:2006	Quality Management System Requirements Handbook - Release 4.0
TL 9000-QSM:2006	Quality Management System Measurements Handbook - Release 4.0

Handbooks are available from ASQ at 800-248-1946 and www.asq.org.

Plans are described at the QuEST web site questforum.asq.org.

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