Course Description ISO 20000-1:2005 is the standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet the business and customer requirements. This intensive 3-day course provides students with the necessary understanding of ISO 20000-1:2005 and the steps required to conduct internal audits of an IT Service Management system.
Larry Whittington is the instructor
for all the highlighted classes.
Learning Objectives
Understand the Purpose of ISO 20000-1:2005
Understand the Role of Service Management Processes
Understand the Individual Requirements of ISO 20000-1:2005 and How They Apply to IT Service Management Systems
Learn Basic ISO 20000-1:2005 Implementation Steps
Understand the Roles and Responsibilities of the Auditor
Apply ISO 19011:2002 Definitions, Concepts, and Guidelines
Recognize the Principles, Practices, and Types of Audits
Conduct all Phases of an Internal Audit (Plan, Execute, Report, Record, Follow Up, Closure)
Prepare and Present Effective Reports
Understand the ISO 20000-1:2005 Certification Scheme
Course Materials Students receive comprehensive course manuals with reference materials, including a copy of:
ISO 20000-1:2005
ISO 20000-2:2005
ISO 19011:2002
Audience
Staff tasked with managing, implementing, or internal auditing an IT Service Management system
Auditors and others who wish to gain an understanding of ISO/IEC 20000-1:2005
Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of ISO 20000. However, basic knowledge of internal auditing or ISO 9001:2000 is highly recommended.
Duration
The course is taught as a three-day class. The class hours are 8:00 AM to 5:30 PM each day.
Fee
The class is $1495 per student. To confirm your enrollment, pre-payment will be required.
Contact
If you have any questions about this course, please call us at 770-517-7944 or send an e-mail to Larry@WhittingtonAssociates.com
