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Course Description
This course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements . This course provides students with the necessary understanding of ISO 20000-1:2005 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements . Experienced instructors explain how to integrate the standard during system implementation, prepare for audits, and achieve ISO 20000-1:2005 registration. Exercises prepare students to identify key requirements and create required documentation.
Learning Objectives
- Understand the Purpose of ISO/IEC 20000-1:2005
- Understand the Role of Service Management Processes
- Understand the Individual Requirements of ISO 20000-1:2005
- Understand How the Requirements of ISO 20000-1:2005 Apply to IT Service Management Systems
- Build an Efficient and Effective IT Service Management System
- Learn Best Practice Processes to Implement each Clause of ISO 20000-1:2005
- Learn Tips for Winning Employee and Management Support
- Prepare for an Audit
- Plan for Registration
Course Materials
Students receive comprehensive course manuals with reference materials.
Audience
- Anyone involved in defining, planning, or implementing an ISO 20000-1:2005 IT service management system
- Management representatives
- Implementation team members
Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of implementing a management system. The basics of ISO 20000-1:2005 will be covered in full detail.
Duration
The course is taught as a two-day class. The class hours are 8:00 AM to 5:30 PM on both days.
Fee
The course fee is $1195 per student. To confirm your enrollment, pre-payment will be required.
Early Bird Discount
If you pay at least 60 days in advance, you will receive a $100 discount, reducing the fee to $1095.
Group Discount
If you enroll three students, the fourth student is free, which equates to 25% off each enrollment.
Contact
If you have any questions about this course, please call us at 770-517-7944 or send an e-mail to Larry@WhittingtonAssociates.com
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