Course Description This course introduces the concepts needed to understand, develop, and implement an IT Service Management System. The standard provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements . This course provides students with the necessary understanding of ISO 20000-1:2011 and guidance for implementing an IT Service Management system that is compliant with the standard and meets certification requirements . Experienced instructors explain how to integrate the standard during system implementation, prepare for audits, and achieve ISO 20000-1:2011 registration. Exercises prepare students to identify key requirements and create required documentation.
Understand the Role of Service Management Processes
Understand the Individual Requirements of ISO 20000-1:2005
Understand How the Requirements of ISO 20000-1:2011 Apply to IT Service Management Systems
Build an Efficient and Effective IT Service Management System
Learn Best Practice Processes to Implement each Clause of ISO 20000-1:2011
Learn Tips for Winning Employee and Management Support
Prepare for an Audit
Plan for Registration
Course Materials Students receive comprehensive course manuals with reference materials.
Audience
Anyone involved in defining, planning, or implementing an ISO 20000-1:2011 IT service management system
Management representatives
Implementation team members
Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of implementing a management system. The basics of ISO 20000-1:2011 will be covered in full detail.
Duration
The course is taught as a two-day class. The class hours are 8:00 AM to 5:30 PM on both days.
Fee
The course fee is $1295 per student. To confirm your enrollment, pre-payment will be required.
Early Bird Discount If you pay at least 60 days in advance, you will receive a $100 discount, reducing the fee to $1195.
Contact
If you have any questions about this course, please call us at 770-517-7944 or send an e-mail to Larry@WhittingtonAssociates.com
Whittington & Associates provides training, consulting and auditing services for
management systems based on
ISO 9001, ISO/TS16949, ISO/TS 29001, TL 9000, AS9100, ASS9110, AS9120, ISO 13485,
ISO 27001, ISO 20000, and ISO 14001.
