Description Our two-day Quality System Documentation course
is based on ISO 9001:2000 document and record control requirements, as well as, guidance from ISO 9004:2000, ISO/TR 10013:2001, ISO 90003:2004, and ISO 15489:2001. The course provides practical guidance on how
to write readable and usable documents for quality management systems.
Larry Whittington is the instructor
for all the highlighted classes.
Lectures by experienced instructors,
along with practical team exercises, will help you gain the necessary
skills to evaluate and prepare quality manuals, procedures, instructions,
and forms.
Course Tips The instructor will show students how to become more proficient with their word processor by demonstrating important writing features, such as:
Watermarks
Hyperlinks
Hidden Text
Review Comments
Automated Table of Contents
AutoText and AutoCorrect
Grammar and Readability
Audience This course is intended for anyone involved
in defining, writing, or managing quality system documentation conforming
to ISO 9001:2000. The course is also suitable for writers of documents
for:
AS9100 (aerospace)
TL 9000 (telecommunications)
ISO/TS 16949 (automotive)
ISO 13485 (medical devices)
ISO 14001 (environmental)
TL 9000 (telecommunications)
Knowledge of ISO 9001
is desirable.
Objectives Upon completion of this course, students should
be able to:
Identify the required ISO 9001 documents
Recognize the value of good documentation
Identify the different types of documents
Understand the typical document formats
Learn how to write effective documentation
Identify steps for creating your documents
Understand document control requirements
Know how to adapt existing documents
Understand good flowcharting techniques
Understand record control requirements
Practice writing quality system documents
Understand how to implement the project
Recognize how auditors look at documents
Duration The course is taught as a two-day class.
Class Hours Day 1: 8:00 AM - 5:30 PM
Day 2: 8:00 AM - 5:30 PM
CEUs The student certificates display 1.4 continuing
education units for the class.
Fee The class is $895 per student. This fee includes
a comprehensive course notebook and copies of ISO 9001, ISO 9004, and
ISO/TR 10013. To confirm your enrollment, pre-payment will be required.
Agenda The course addresses important documentation
topics:
Basic Concepts
Document Types
Writing Process
Flowcharting Methods
Quality Manual
Department Procedures
Work Instructions
Forms and Records
Writing Tips
Project Considerations
Document Control
Record Control
Overall Benefits
Writing Process The course describes how you move documents
through the writing process:
Plan: What is being written? Why are we writing it?
Investigate: Collect information and generate ideas.
Organize: Group your thoughts into a document outline.
Write: Create a draft of the document in the agreed format.
Review: Ask users to look at the draft document.
Test: Use the document to validate it is correct and complete.
Approve: Submit it for management review and approval.
Train: Ensure users are trained before issuing the document.
Issue: Make it available in the document control system.
Maintain: Revise the document to keep it valid and current.
Writing Concepts The course conveys key concepts for improving
your writing skills:
Vocabulary: to choose the words.
Syntax: for arranging the words.
Complexity: to select the level of detail.
Numbers: to present numerical data.
Format: to design the way a document looks.
Style: for conversational and emphasis methods.
Organization: to group the information.
Lists: to sequence process items.
Conditions: for making process decisions.
Alerts: to warn and caution the user.
Contact If you have any questions about this course,
please call us at 770-517-7944 or send an e-mail to Larry@WhittingtonAssociates.com.
