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Course Description
BSI's “ISO 20000-1:2005 Lead Auditor” competency-based 4-day course teaches a general understanding of the concepts of the ISO 20000-1:2005 standard and the principles and practices of leading management systems and process audits in accordance with ISO 19011:2002, “Guidelines for Quality and/or Environmental Management Systems Auditing.”
Experienced instructors explain the clauses of ISO 20000-1:2005 in detail and guide students through the entire audit process, from managing an audit program to reporting on audit results. Students gain necessary auditing skills through a balance of formal classroom tutorials, role playing, group workshops, and open forum discussions.
This course comprises the following three RABQSA TPECS Competency Units whose outcomes are certified by RABQSA:
- IT – Information Technology Service Management Systems
- AU – Management Systems Auditing
- TL – Leading Management Systems Audit Teams
Attendees successfully completing this course receive a Certificate of Attainment for each of the RABQSA Competency Units listed above.
Audience
- Individuals interested in conducting first-party, second-party, and third-party audits
- Management Representatives
- Managers
- IT service personnel
Learning Objectives
- Understand IT service management definitions, concepts, and guidelines
- Understand the purpose of the ISO 20000 series
- Understand the requirements of the ISO 20000-1:2005 standard
- Understand the roles and responsibilities of the auditor
- Apply ISO 19011:2002 definitions, concepts, and guidelines
- Recognize the principles, practices, and types of audits
- Conduct all phases of an internal audit
- Prepare and present effective reports
- Understand RABQSA's certification scheme
- Understand role of objectives, scope and criteria in audit process
- How to plan audits
- Conduct audit team selection
- Initiate the audit and conducting opening meetings
- Understand audit team leader responsibilities
- Communicate effectively during the audit
- Conduct on-site activities
- Prepare audit conclusions
- Conduct closing meetings
- Report audit results
Course Materials
Students receive comprehensive course manuals with reference materials. Prerequisite
A prior review of the ISO 20000-1:2005 and ISO 20000-2:2005 standards and knowledge of IT service practices are suggested for this course.
Course Logistics
There are written tests on each of the competency units in turn on Days 2, 3 and 4. Detailed exam instructions will be provided. Certificates of Attainment in each competency unit will be provided for students who are deemed “Competent” for each competency unit. Certificates of attendance are provided to those who do not pass the competency test(s), and students will be given the opportunity to retake the test(s). Duration
The course is taught as a five-day class.
Class Hours
| Day 1: |
8:00 AM - 5:00 PM |
| Day 2: |
8:00 AM - 3:30 PM |
| Day 3: |
8:00 AM - 5:30 PM |
| Day 4: |
8:00 AM - 3:30 PM |
Fee
The class is $2495 per student. To confirm your enrollment, pre-payment will be required.
Early Bird Discount
If you pay at least 60 days in advance, you will receive a $100 discount, reducing the fee to $2395.
Group Discount
If you enroll three students, the fourth student is free, which equates to 25% off each enrollment.
Contact
If you have any questions about this course, please call us at 770-517-7944. You may also send a fax to 770-517-7945 or send e-mail to Larry@WhittingtonAssociates.com |
