Course Description ISO 20000-1:2005 is the standard for IT Service Management. It provides an assessment framework and specification for the adoption of an integrated approach to effectively deliver managed IT services to meet business and customer requirements. This intensive 1-day course provides students with the necessary understanding of the ISO 20000-1:2005 requirements. The course also discusses the benefits of implementing an IT Service Management system and how conformity to ISO 20000-1:2005 will impact the day-to-day operations of IT personnel and the organization as a whole.
Understand the Role of Service Management Processes
Understand the Individual Requirements of ISO 20000-1:2005 and How They Apply to IT Service Management Systems
Learn Basic ISO 20000-1:2005 Implementation Steps
Understand the ISO 20000-1:2005 Certification Scheme
Course Materials Students receive comprehensive course manuals with reference materials.
Audience
Staff tasked with managing, implementing, or operating within an IT Service Management system
Consultants and others who wish to gain an understanding of ISO 20000-1:2005
Prerequisite
This is an introductory course designed for individuals with little or no previous knowledge of ISO 20000-1:2005. However, basic knowledge of IT service management is highly recommended.
Duration
The course is taught as a one-day class. The class hours are 8:00 AM to 5:30 PM.
Fee
The course fee is $595 per student. To confirm your enrollment, pre-payment will be required.
Early Bird Discount If you pay at least 60 days in advance, you will receive a $50 discount, reducing the fee to $545.
Contact
If you have any questions about this course, please call us at 770-517-7944 or send an e-mail to Larry@WhittingtonAssociates.com
Whittington & Associates provides training, consulting and auditing services for
management systems based on
ISO 9001, ISO/TS16949, ISO/TS 29001, TL 9000, AS9100, ASS9110, AS9120, ISO 13485,
ISO 27001, ISO 20000, and ISO 14001.
