Implementing Quality Management Systems

The ISO 9000 standards help organizations of all types and sizes
implement and operate effective quality management systems.

According to the draft ISO 9000:2000 Fundamentals and Vocabulary,
a “quality management system” is a set of interacting elements to
establish a quality policy and quality objectives and to achieve those
objectives.

To implement a quality management system:

– Determine the needs and expectations of customers
– Establish your quality policy and quality objectives
– Define the necessary processes and responsibilities
– Establish measurements for process effectiveness
– Determine the current effectiveness of processes
– Search for process improvement opportunities
– Prioritize the improvements for optimum results
– Plan your strategies, processes, and resources
– Implement the plan
– Monitor the effects of the improvements
– Assess the results against expected outcomes
– Review activities to identify follow-up actions

An effective quality management system helps create confidence in
processes and products. Its operation provides a basis for continual
improvement leading to customer satisfaction and mutual success.