April, 2000 Newsletter Articles

QS-9000 Quality Survey Report Issued by AIAG

Apr 12, 2000 in Newsletter | 0 comments

With the release of the fourth annual Quality Survey Report from the Automotive Industry Action Group (AIAG), the automotive industry continues to demonstrate the significant value of implementing QS-9000 and other quality initiatives. “From the results of the survey, we were encouraged to find that in the first year of QS-9000 certification, savings averaged more than six percent for our respondents,” said Larry Higgason, chairman of AIAG’s Annual Quality Survey. “And if you base that figure on average company sales of...

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New Requirements Coming in ISO 9001:2000

Apr 12, 2000 in Newsletter | 0 comments

In addition to being restructured into a process model format, the draft ISO 9001:2000 standard introduces some new requirements (at new clause numbers): 5. Management Responsibility: – More emphasis on top management commitment – An expanded focus on customer satisfaction – Extension of measurable objectives to lower levels – More staff awareness of customer requirements – New requirement on internal communications – Expanded process description in quality manual – Specific inputs and outputs for...

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Writing Effective Quality System Documentation

Apr 12, 2000 in Newsletter | 0 comments

You must follow a good writing process to prepare an effective document. This process starts before the document is written and continues after it is completed. The process also involves more than just the writer. The basic steps in a good writing process are to: Plan: What is being written? Why are we writing it? Investigate: Collect information and generate ideas. Organize: Group your thoughts into a document outline. Write: Create a draft of the document in the agreed format. Review: Ask users to look at the draft document. Test: Use the...

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