June, 2000 Newsletter Articles

Process for Continual Improvement

Jun 12, 2000 in Newsletter | 0 comments

Continual improvement should be a key strategy for every organization. Improvement actions enhance the features and characteristics of products, as well as, increase the efficiency and effectiveness of the processes that produce and deliver the products. There are two fundamental approaches for improving performance: breakthrough projects and small-step improvements. Breakthrough projects typically lead to major revisions of existing processes or the implementation of new processes. Cross-functional teams usually carry out these...

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ISO 9004 Self-Assessment Guidelines

Jun 12, 2000 in Newsletter | 0 comments

The new ISO/DIS 9004:2000 Guidelines document includes an appendix that can be used to assess your quality management system. This self-assessment methodology is intended to provide a simple, easy-to-use approach to determine the relative degree of maturity of your system and to identify areas for improvement. Each major clause of ISO 9004 is evaluated for the quality management system and a score assigned from 1 (no formal system) to 5 (best-in-class performance). Guidance is given in the form of typical questions that should be asked during...

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New ISO 19011 Standard for Auditors

Jun 12, 2000 in Newsletter | 0 comments

The certification criteria for evaluating quality management system auditors are based on the current ISO 10011 auditing guidelines. As reported in an earlier newsletter, that document and the similar guidelines for environmental management systems (ISO 14010, 14011, and 14012) will be replaced with a new ISO 19011 standard. The second committee draft of ISO 19011 has been released for review and comment. The draft international standard (DIS) is planned for October of this year, the final draft (FDIS) for March, 2001, and the official ISO...

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Transition Training for ISO 9001:2000

Jun 12, 2000 in Newsletter | 0 comments

Since the ISO 9000:2000 series of standards differ significantly from the current 1994 family, auditors must be trained on the new requirements. In addition, auditors will need to understand the process-based approach necessary for effective auditing against the new standard. It is expected that the RAB and IRCA will require mandatory training on the new standard as part of their Continuing Professional Development requirement for auditor recertification. Early reports indicate the RAB will require at least 7 hours of ISO 9001:2000 training...

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