The 6-R’s for Evaluating Your Training Effectiveness

Organizations will be required by clause 6.2.2.d of the new ISO 9001:2000 standard to evaluate the effectiveness of their training. You may want to consider using these 6-R’s:

Reaction: What was the reaction of the participants? This measure is an assessment of the student satisfaction as expressed on an evaluation form at the end of the training session.

Retention: What learning has taken place? This measure can be determined through a pre-test and post-test to indicate how much information has been retained by the students. It can show what skills, knowledge, or attitudes have changed, and by how much.

Relevance: Have the participants applied what they learned? Students assess the relevance of the training through a follow-up evaluation a few months after they return to their jobs.

Rating: Has their job performance improved? This rating summary of the participants is extracted from their performance appraisals while maintaining strict confidentiality of personal information.

Results: Did the application of the learning produce the desired results? This measure focuses on the business results achieved after the training objectives have been met.

Return: Did the monetary value of the results exceed the cost of the training? This measure of return on investment compares the monetary benefit of the training to its costs.

Wise use of these 6-R’s may give you new insights on how to comply with the standard, meet your training needs, and justify your training investments.