February, 2001 Newsletter Articles

RAB-Approved ISO 9001:2000 Transition Classes

Feb 12, 2001 in Newsletter | 0 comments

Our Auditor Refresher course is approved by the RAB, and accepted by IRCA, for the required transition training for certified auditors and lead auditors. However, the course is also valuable for previously trained internal auditors that need to understand the new ISO 9001:2000 requirements and recognize how it affects their current audit methods. The transition training course has been taught 15 times over the past three months. It was selected by a major Registrar to train nearly 100 of their auditors. The classes scheduled for the first...

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Monitoring Information on Customer Satisfaction

Feb 12, 2001 in Newsletter | 0 comments

Clause 8.2.1 of ISO 9001:2000 requires monitoring of information about the customer’s perception of how well the organization has met the customer’s requirements. In addition, the organization must determine the methods for obtaining and using this information. The second article in this newsletter interpreted the requirement. If we agree that determining customer satisfaction is more than reviewuating complaints, then what information is needed and how do organizations go about obtaining it? Capturing the “voice of the...

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Top 10 Ways To Reduce Software Defects

Feb 12, 2001 in Newsletter | 0 comments

Many organizations develop software applications in support of their quality management systems. However, software complexity and tight schedules often result in application defects that affect product quality. An article by Bohemia and Basil in the January, 2001 issue of Computer magazine identified the ten best techniques for reducing software defects. Their findings, based on objective and quantifiable data, should be shared with the software specialists in your organization. 1. Finding and fixing a software problem is often 100 times more...

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Evidence of Transition Planning

Feb 12, 2001 in Newsletter | 0 comments

Our last newsletter had an article on Requirements in ISO 9001:2000 for Planning. As organizations perform the system-level planning required by clause 5.4.2, they are to maintain the integrity of the system as changes are implemented. Note that the transition to the new ISO 9001:2000 standard is itself a significant change to the system and must be thoroughly planned. Clause 5.6 (f) requires that management reviews consider changes that could affect the quality management system. Ensure your transition activities are properly planned,...

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Do You Agree With These Interpretations?

Feb 12, 2001 in Newsletter | 0 comments

What is your opinion on how to interpret these new requirements? Are you now required to re-evaluate controlled documents on a periodic basis? Will compliance require more than analyzing complaints to judge customer satisfaction? Will the quality manual need to address every requirement in the standard? Is equipment maintenance no longer a specific requirement? Are you no longer required to evaluate the effectiveness of corrective actions? Clause 4.2.3 (b) on Reevaluating Documents Did you notice that clause 4.2.3 (b) states “to review...

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Word Meanings Can Affect Interpretation

Feb 12, 2001 in Newsletter | 0 comments

An important part of reading and understanding the standards is being clear on the meaning of some key words. You know the difference between Shall as used in ISO 9001 and Should as used in ISO 9004, but how do you interpret words like Can, May, Appropriate, Applicable, Competence, Necessary, Suitable, Determine, Identify, Evaluate, and Review? Shall is used to indicate a requirement that must be strictly followed to conform to the Standard. For example, clause 6.4 states the organization shall determine and manage the work environment...

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