Free Copy of 2001 Baldrige Criteria

You can receive a free paper copy of the 2001 Baldrige Criteria for Performance Excellence by requesting it from or by calling the National Institute of Standards and Technology (NIST) at 302-975-2036. You can also download a free PDF version by connecting to: <>. You can select to receive the Business Criteria, Education Criteria, or Health Care Criteria.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With national and international acceptance as the model for performance excellence, the Criteria represent a common language for sharing best practices.