May, 2001 Newsletter Articles

RAB-Approved ISO 9001:2000 Transition Classes

May 12, 2001 in Newsletter | 0 comments

Our Auditor Refresher course is approved by the RAB, and accepted by IRCA, for the required transition training for certified auditors and lead auditors. The course is also valuable for previously trained internal auditors that need to understand the new ISO 9001:2000 requirements and consider the possible effects on audit approaches. Our transition training course has been taught more than 20 times over the past three months. It was selected by a major registrar to train nearly 100 of their auditors. The Auditor Refresher course will be...

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ISO 9001:2000 Quick Reference

May 12, 2001 in Newsletter | 0 comments

This article includes part of a reference document available on our web site under Resources. It is a quick clause-by-clause summary of the ISO 9001:2000 requirements. See the standard for a complete description of the actual requirements. ISO 9001:2000 Clauses Summary of Requirements     5. Management Responsibility     5.1 Management Commitment  Show evidence of top management commitment     5.2 Customer Focus  Meet the requirements and satisfy your customers     5.3 Quality Policy  Have top management express quality...

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Will Quality Objectives Help or Hurt?

May 12, 2001 in Newsletter | 0 comments

Clause 5.4.1 of ISO 9001:2000 requires top management to ensure measurable quality objectives are established at relevant levels and functions within the organization. However, be careful how you set these objectives and how you communicate them. You might find people actually manipulating processes to achieve the desired results, especially if the numbers are used to evaluate employee performance. When handled poorly, performance targets can result in internal competition and a lack of cooperation. In fact, a specific process objective can be...

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FS 9000 in Financial Services Future?

May 12, 2001 in Newsletter | 0 comments

The automotive industry has QS-9000, the aerospace industry has AS 9100, and the telecommunications industry has TL 9000. Will the financial services industry be next with FS 9000? KPMG and Productivity Resources recently sponsored an ISO/FS 9000 Quality Awareness Conference at Citigroup’s corporate facility in New York for more than 80 executives from more than 30 top financial services firms. For more information about the proposed FS 9000 association and standard, go to:...

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TL 9000 Handbooks Revised for ISO 9001:2000

May 12, 2001 in Newsletter | 0 comments

The Quality Excellence for Suppliers of Telecommunications (QuEST) Forum is a unique partnership of telecommunications suppliers and service providers. It was founded by Bell Atlantic, Bell South, Pacific Bell and Southwestern Bell and now has more than 110 members. The QuEST Forum has released their new TL 9000 Quality Management System Requirements Handbook (Release 3.0) that incorporates the recently released ISO 9001:2000 standard. The handbook promotes consistency and efficiency, as well as, improved customer satisfaction in the...

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TickIT Guide 5.0 Aligned with ISO 9001:2000

May 12, 2001 in Newsletter | 0 comments

Issue 5.0 of the TickIT Guide has been released to align with ISO 9001:2000. It includes improved clause-by-clause guidance for software developers and provides detailed cross-references to the ISO 12207 software life cycle processes. Use of the Guide can help software companies adopt a process-based approach to quality systems management. The guide also provides guidance for customers of computerized systems with a focus on the key role that customers play in achieving quality. Of special interest is the revised guidance for auditors of...

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How will ISO 9001:2000 Change your Procedures?

May 12, 2001 in Newsletter | 0 comments

Only six documented procedures are specifically required by the new ISO 9001:2000 standard. Although these same procedures are also required by ISO 9001:1994, you need to ensure they address the new and changed requirements. 1. Control of Documents (4.2.3) – A key difference is that documents must be reviewed, updated as necessary, and re-approved. This implies a periodic review of controlled documents to find out if they need to be updated. In addition, changes must always be identified, not just “where practical”. Your current...

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