ISO 9001:2000 Quick Reference

This article includes part of a reference document available on our web site under Resources. It is a quick clause-by-clause summary of the ISO 9001:2000 requirements. See the standard for a complete description of the actual requirements.

ISO 9001:2000 ClausesSummary of Requirements
    5. Management Responsibility
    5.1 Management Commitment Show evidence of top management commitment
    5.2 Customer Focus Meet the requirements and satisfy your customers
    5.3 Quality Policy Have top management express quality intentions
    5.4 Planning
    5.4.1 Quality Objectives Set measurable targets for products and processes
    5.4.2 Quality Management System Planning Carry out plans for quality system and its processes
    5.5 Responsibility, Authority, and Communication
    5.5.1 Responsibility and Authority Make sure everyone knows their duties and roles
    5.5.2 Management Representative Appoint a manager as focal point for quality system
    5.5.3 Internal Communications Keep everyone informed of system effectiveness
    5.6 Management Review
    5.6.1 General Review the quality system at planned intervals
    5.6.2 Review Input Ensure the required agenda topics are covered
    5.6.3 Review Output Record the decisions and actions from reviews