ISO 9001:2000 Quick Reference

This article includes part of a reference document available on our web site under Resources. It is a quick clause-by-clause summary of the ISO 9001:2000 requirements. See the standard for a complete description of the actual requirements.

ISO 9001:2000 Clauses Summary of Requirements
    5. Management Responsibility
    5.1 Management Commitment  Show evidence of top management commitment
    5.2 Customer Focus  Meet the requirements and satisfy your customers
    5.3 Quality Policy  Have top management express quality intentions
    5.4 Planning
    5.4.1 Quality Objectives  Set measurable targets for products and processes
    5.4.2 Quality Management System Planning  Carry out plans for quality system and its processes
    5.5 Responsibility, Authority, and Communication
    5.5.1 Responsibility and Authority  Make sure everyone knows their duties and roles
    5.5.2 Management Representative  Appoint a manager as focal point for quality system
    5.5.3 Internal Communications  Keep everyone informed of system effectiveness
    5.6 Management Review
    5.6.1 General  Review the quality system at planned intervals
    5.6.2 Review Input  Ensure the required agenda topics are covered
    5.6.3 Review Output  Record the decisions and actions from reviews