Ten Tips for Moving to ISO 9001:2000 – 5. Focus on Expanded Top Management Role

ISO 9000:2000 defines top management as the person or group of people who directs and controls an organization at the highest level. Top management leadership, commitment, and active involvement are essential for an effective quality management system.

Every sub-clause in clause 5, Management Responsibility, begins with the phrase “Top management shall”. Top management must provide evidence of their commitment to the development and implementation of the quality management system, as well as, the continual improvement of its effectiveness.

Management must focus on meeting customer requirements and establishing the quality policy and objectives. Responsibilities must be defined and communicated within the organization. The system must be planned and the results reviewed at planned intervals.

Review these duties with top management and explain the expected benefits for the organization. You need them as willing and active participants in the transition effort.