Ten Tips for Moving to ISO 9001:2000 – 6. Establish Measurable Quality Objectives

When you drive down the road, you can glance at the indicators on the dashboard to see how your car is performing. In a similar fashion, your organization needs to identify the key quality measures for evaluating the performance of your quality management system.

First, use the quality policy statement as the framework for establishing your process and product goals. Then set specific, measurable targets on the path to attaining these goals.

The product objectives will be largely determined by your product specifications. Focus your attention on the process objectives and the methods you will use to measure process performance. These objectives must be established at the relevant functions and levels within your organization. See clause 5.4.1 on Quality Objectives for the specific requirements.

Provide the necessary resources to collect the product and process data. Analyze the data (as called for by clause 8.4) and use the facts for more effective decision making. If your desired results are not being achieved, identify the actions necessary to make it happen.

ISO 9001:2000 requires an effective system, in other words, a system that is carrying out activities according to planned arrangements and achieving planned results. An efficient system is certainly desirable, but not required by the standard. Efficiency relates to the resources used to achieve the desired results. Keep this in mind as you set objectives.