Process Approach

The process approach is one of the eight quality management principles incorporated by the ISO 9001:2000 family of standards. Since a process is simply a set of interrelated or interacting activities which transform inputs to outputs, the process approach refers to the systematic identification and management of these processes.

The Process Approach guidance describes the concept and intent of the process approach. It also explains the difference between efficiency (results achieved versus resources used) and effectiveness (ability to achieve desired results).

The guidance document explains how the PDCA cycle applies to a quality management system. For example:

Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements.
Do: implement the processes.
Check: monitor and measure processes and product against policies, objectives, and requirements (and report the results).
Act: take actions to continually improve process performance.

To see the process approach guidance, go to: <http://www.iso.ch/iso/en/iso9000-14000/iso9000/2000rev9.html>.