Terminology Guidance

The Terminology guidance document lists 164 important words and terms. In 77 cases, it refers you to the ISO 9000:2000 Fundamentals and Vocabulary document for the official definitions. However, it repeats the ISO 9000:2000 definitions for four “difficult” entries: Continual Improvement, Customer Satisfaction, Quality Improvement, and Requirement.

The guidance includes dictionary definitions for 83 entries that are not covered in ISO 9000:2000. For example, the word “integrity” is used in ISO 9001:2000 and is defined by the guidance as a condition of having no part or element taken away or lacking; undivided state; completeness.

To see the terminology guidance, go to: <http://www.iso.ch/iso/en/iso9000-14000/iso9000/2000rev8.html>.

If you come across words not covered by the guidance, you may want to go to: <http://www.dictionary.com>.