October, 2001 Newsletter Articles

Ten Tips for Selecting and Using a Consultant – 1. Train your internal auditors on the new standard

Oct 10, 2001 in Newsletter | 0 comments

ISO 9000:2000 defines an auditor as a person with the competence to conduct an audit. Competence is further defined as the demonstrated ability to apply knowledge and skills. New internal auditors should attend a three-day ANSI/RAB-NAP accredited internal auditor class to learn good practices and how to interpret ISO 9001:2000 requirements. See the list of accredited course providers at: http://www.rabnet.com/qc_dir.htm Previously trained internal auditors should attend a two-day RAB approved auditor transition class to fully understand the...

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Ten Tips for Selecting and Using a Consultant – 2. Revise your internal audit procedure

Oct 10, 2001 in Newsletter | 0 comments

Even if you already have an internal audit procedure, you may need to revise it to address the requirements stated in ISO 9001:2000 clause 8.2.2 for Internal Audit. Although ISO 9001:1994 required an internal audit procedure, the new standard spells out that the procedure must define responsibilities and requirements for: Planning audits Conducting audits Reporting results Maintaining records Prior audit results must now be considered when planning the audit program (schedule), in addition to considering the status and importance of the...

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Ten Tips for Selecting and Using a Consultant – 3. Update your internal audit checklists

Oct 10, 2001 in Newsletter | 0 comments

Although checklists are not required by ISO 9001, most organizations use them to ensure their internal audits address all the stated requirements. Auditing courses promote the use of checklists and provide practice in creating them. However, audits to ISO 9001:2000 should cause us to rethink our use of checklists. As interview tools, they should help us audit effectively and provide valuable feedback on the results of the quality management system. If not, why use them? Well, there are good reasons to use them. Checklists, if developed and...

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Ten Tips for Selecting and Using a Consultant – 4. Adjust your audit approach

Oct 10, 2001 in Newsletter | 0 comments

The intent of ISO 9001:2000 is to encourage the adoption of the process approach to manage an organization. As a result, internal audits of your quality management system need to adopt a similar approach. An activity that uses resources to transform inputs to outputs can be considered a process. The output from one process may become the input to the next process. To function well, organizations have to identify and manage numerous interacting processes. The Process Approach involves the systematic identification and management of these...

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Ten Tips for Selecting and Using a Consultant – 5. Focus on new and changed requirements

Oct 10, 2001 in Newsletter | 0 comments

Market research firms often track the use of certain key words in newspapers and trade magazines to determine the general level of interest and acceptance of new topics. If we look at the word counts in ISO 9001:2000 compared to ISO 9001:1994, we see a dramatic shift in emphasis for some important areas: The word Customer is now used 48 times instead of 18 times Customer Satisfaction appears 8 times compared to only once The words Plan, Planned, and Planning occur 32 times versus 20 times Quality Objective can be found 11 times instead of...

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Survey Shows Strong Growth in ISO Registrations

Oct 10, 2001 in Newsletter | 0 comments

The International Organization for Standardization publishes an annual survey of worldwide registrations for ISO 9000 and ISO 14000. The most recent survey is available for free at: http://www.iso.ch/iso/en/commcentre/pressreleases/2001/Ref798.html ISO 9000 registrations at YE 2000 had increased by nearly 65,000 to 408,631 in 158 countries. ISO 14000 registrations increased by almost 9,000 to 22,897 in 98 countries. The top six countries for new ISO 9000 registrations last year were: 1. China, increase, 10 548 (total: 25 657) 2. Italy,...

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ISO 9001:2000 Guidance for Food and Drink Industry

Oct 10, 2001 in Newsletter | 0 comments

ISO/FDIS 15161, “Guidelines on the application of ISO 9001:2000 for the food and drink industry”, is expected to be published as an international standard by the end of this year. The guidance document is for organizations involved in all aspects of the industry, including sourcing, processing, and packaging of food and drink products. ISO/FDIS 15161 takes into account food safety systems such as Hazard Analysis and Critical Control Points (HACCP) for analyzing food processing for foreign, undesirable, or hazardous agents to ensure...

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Ways to Show Management Commitment

Oct 10, 2001 in Newsletter | 0 comments

How can top management demonstrate their commitment to the quality management system as required by clause 5.1 of the ISO 9001:2000 standard? Some suggested actions for top management are: 1. Learn Determine your customer needs and expectations. Understand the ISO 9001 requirements. 2. Imagine Envision the policy and objectives needed to meet requirements and achieve your vision. 3. Plan Formulate your strategy to achieve the quality objectives and manage change along the way. 4. Share Communicate your direction and values regarding quality....

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