November, 2001 Newsletter Articles

AS9100 for ISO 9001:2000 Now Available

Nov 12, 2001 in Newsletter | 0 comments

The international aerospace quality system standard, AS9100, has been revised to include: ISO 9001:2000 requirements Aerospace unique requirements Original AS9100 based on ISO 9001:1994 AS9100 contains about 80 unique aerospace requirements and 18 amplifications of the ISO 9001 requirements. These additional requirements are necessary to address the civil and military aviation and aerospace needs. For more information, or to order AS9100, call SAE at 877-606-7323 or visit their web site at:...

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ISO/TS 16949 for Automotive Suppliers

Nov 12, 2001 in Newsletter | 0 comments

Will the Big Three car companies require suppliers with QS-9000 certificates to move to ISO/TS 16949? The Supplier Quality Requirements Task Force, which administers QS-9000, stated at AUTO-TECH 2001 that the Big Three firms will announce their plans regarding the second edition of ISO/TS 16949 by the end of this year. The SQRTF is represented on the International Automotive Task Force (IATF) that is responsible for ISO/TS 16949. The Ford, DaimlerChrysler, and General Motors positions so far have been to encourage, but not require,...

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Nonconformity, Nonconformance, Defect, Finding, or Observation?

Nov 12, 2001 in Newsletter | 0 comments

Nonconformity Are you using the right term? What do you call it when a requirement is not met? ISO 9000:2000 3.6.2 defines the non-fulfillment of a requirement as a “nonconformity”. As expected, “conformity” is defined in 3.6.1 as the fulfillment of a requirement. Some auditors use “conformance” and “nonconformance”. Does it really matter? ISO 9000:2000 3.6.1 states that although conformance is synonymous with conformity, it is deprecated. What does that mean? Well, “deprecated” refers to a term that is considered obsolete...

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Benefits of CQA for RAB Certification

Nov 12, 2001 in Newsletter | 0 comments

If you are a Certified Quality Auditor (CQA) from the American Society for Quality (ASQ), you are due some new benefits from the Registrar Accreditation Board (RAB) that will save you both time and money. Based on an agreement signed recently by the RAB and the Audit Division of ASQ, holders of the CQA designation will receive a 20% discount on their initial RAB application for QMS auditor certification and a 10% discount on annual and recertification fees. Certified Quality Auditors will also be given automatic credit by the RAB for meeting...

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Ten Tips for Selecting and Using a Consultant – 6. Evaluate the effectiveness of the system

Nov 11, 2001 in Newsletter | 0 comments

Most auditors find it relatively easy to assess the compliance of a defined or documented process to the requirements of the standard. They even find it relatively easy to see if the actual practice matches the defined or documented process. However, auditors often struggle with, or even overlook, assessing how well the practice is actually performed. Every audit situation should be examined from three perspectives: 1. Intent: “Have you said what you do?” Do the defined or documented processes adequately express your...

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Ten Tips for Selecting and Using a Consultant – 7. Remind auditors how to verify conformity

Nov 11, 2001 in Newsletter | 0 comments

Internal auditors often rely just upon documents and records as evidence of process conformity and don’t adequately interview personnel and observe operations. After determining the audit criteria (requirements), objective evidence should be gathered in four different ways for more complete and effective audits: 1. Interview personnel Based on your audit planning and checklist questions, ask employees about their jobs. Listen to what they tell you. See if their explanations match the defined process. Use open-ended questions to elicit more...

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Ten Tips for Selecting and Using a Consultant – 8. Know how to audit an undocumented process

Nov 11, 2001 in Newsletter | 0 comments

You may have heard that ISO 9001:2000 specifically requires only six procedures. Those required procedures by clause are: 4.2.3 – Control of Documents 4.2.4 – Control of Records 8.2.2 – Internal Audit 8.3 – Control of Nonconforming Product 8.5.2 – Corrective Action 8.5.3 – Preventive Action ISO 9001:2000 clause 4.2.1.d states that other documents needed for effective process planning, operation, and control must also be included. Therefore, organizations should only develop the level of documentation they...

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Ten Tips for Selecting and Using a Consultant – 9. Improve your current internal audit practices

Nov 11, 2001 in Newsletter | 0 comments

Organizations with an existing internal audit program should review their results to ensure audit objectives are being met and to identify opportunities for improvement. Ask yourself the following questions: Are our internal audit plans and schedules being met? How well are departments meeting their requirements? Are our internal auditors writing good audit reports? How long is it taking to close audit corrective actions? What feedback are we receiving about our audits? Use the update of your internal audit process as an opportunity to take...

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Ten Tips for Selecting and Using a Consultant – 10. Schedule your internal audits differently

Nov 11, 2001 in Newsletter | 0 comments

The purpose of an internal audit program (schedule) is to plan the type and number of audits, as well as, to identify and provide the necessary resources to conduct them. The Plan-Do-Check-Act model can be applied to the management of internal audits: Plan:   Define the audit program Do:   Implement the audit program Check:  Review the audit program Act:   Improve the audit program The auditors need to understand how the new clause structure and requirements will affect their audit plans. Instead of auditing by clause, the organization...

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