Evaluate the results

When the project completes, evaluate the results. Were the deliverables acceptable? Were they produced on schedule? Did the outcome satisfy the objectives? This evaluation will give you insights on possible improvement activities.

Assess the consultant’s performance. Did the consultant do a good job of planning? Was the plan followed without significant deviation? Were you kept informed throughout the project? Did the consultant work well with others and foster teamwork?

Was the expertise of the consultant reflected in the results? Were the recommendations workable? Does the quality management system perform as expected?

Be fair and consider the impact of the organization’s performance when you evaluate the consultant. The real test: would you use the consultant again and recommend to others?

Summary and Guidance

If thoughtfully selected and wisely used, a consultant can be a valuable partner in setting up or improving your quality management system. However, remember that the system is owned by your organization.

Take care to avoid these common problems:

  • Not obtaining multiple proposals
  • Not clear on what is to be done
  • Expecting too much for too little
  • Not checking the references
  • Relying solely on the consultant

An effective and sustainable quality management system should have clear evidence of employee involvement. Use the advice of the consultant, but remember your organization owns the system and is responsible for its success.

We hope you find these tips useful in selecting and using a consultant. Best wishes for an efficient and profitable journey with your consultant as a seasoned and skillful guide.