April, 2002 Newsletter Articles

Writing Nonconformity Reports

Apr 20, 2002 in Newsletter | 0 comments

Many nonconformity reports are poorly written. Follow these 6 C’s for improved statements: Complete (contains all the related facts) what -objective evidence why – the requirement where –  which work area when – the date and shift who – by title, if relevant Correct (accurately conveys all the facts) Concise (fully explained in brief terms) Clear (understood for prompt action) Categorized (severity listed, if applicable) Confirmable (traceable and verifiable) An audit is only successful if it is the...

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Taking Notes in an Audit

Apr 20, 2002 in Newsletter | 0 comments

Our August, 2001 newsletter contained an article about preparing an audit checklist. One use of a checklist is as a repository for your notes. You need to be very precise when reporting the audit results. These details come from the notes you record during the audit. Explain to the person being interviewed that you will be taking notes to further your understanding of the process. Otherwise, the person may see you record something and assume you found a nonconformity. People may become reluctant to talk if they see you taking a lot of notes...

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Questioning Techniques in an Audit

Apr 20, 2002 in Newsletter | 0 comments

When you conduct interviews during an audit, you are trying to determine if the: 1. Defined system meets the requirements – an assessment of process definitions and documents  2. Organization has implemented the declared system – do they practice what they preach  3. Quality system has been effectively implemented – do the results show the objectives were met Since interviews are critical for gathering evidence, we need to be careful how we ask our questions. Plan your questions in advance by preparing a checklist for an...

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Interview Steps in an Audit

Apr 20, 2002 in Newsletter | 0 comments

An audit is a systematic, independent, and documented process to obtain objective evidence and determine the extent to which the audit criteria have been met.  You obtain this evidence by talking to people, reviewing documents, examining records, and observing operations. This article will focus on interviewing people to gather information and evidence. You begin an interview by putting the person at ease. Don’t jump right in with your first question. The person may be nervous about being interviewed. Lower the anxiety level with some...

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Training Guidance in ISO 10015:1999

Apr 20, 2002 in Newsletter | 0 comments

  The ISO 10015:1999 Guidelines for Training (also ANSI/ISO/ASQ Q10015:2001) can help your organization to:   Identify and analyze training needs Design and plan the training Provide for the training Evaluate training outcomes Monitor and improve the training process As an example of the guidance, see the summary below for the stage on designing and planning the training. Design and plan the training   This stage identifies the actions to address any competency gaps that were identified in prior stage.   1. Training...

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