Training Guidance in ISO 10015:1999


The ISO 10015:1999 Guidelines for Training (also ANSI/ISO/ASQ Q10015:2001) can help your organization to:


  • Identify and analyze training needs
  • Design and plan the training
  • Provide for the training
  • Evaluate training outcomes
  • Monitor and improve the training process

As an example of the guidance, see the summary below for the stage on designing and planning the training.

Design and plan the training


This stage identifies the actions to address any competency gaps that were identified in prior stage.


1. Training constraint definition


The design and planning begins by determining any training constraints, for example:


  • organizational policies
  • schedule requirements
  • availability of personnel
  • ability of personnel
  • motivation of personnel
  • availability of trainers
  • financial considerations
  • legal requirements

This constraint list is used when selecting training methods and training providers, as well as, to develop the training plan.

2. Training methods and selection criteria


Training methods will depend on the training objectives, resources, and constraints. These methods may include:


  • on-site workshops
  • off-site courses
  • apprenticeships
  • on-the-job coaching
  • self-training
  • distance learning

The criteria for selecting the appropriate training method might include:

  • desired date and location
  • availability of facilities
  • training cost and objectives
  • target group of trainees
  • expertise and experience
  • maximum number of participants
  • training duration and sequence
  • forms of assessment and evaluation
  • certification requirements

3. Training plan specification

The training plan should address:


  • organizational objectives
  • specification for training needs
  • training objectives
  • target personnel
  • schedule requirements
  • resource requirements
  • financial requirements

The plan should also cover measuring the training outcome:

  • satisfaction of the trainees
  • acquisition of knowledge, skills, and behaviors
  • trainee’s on-the-job performance
  • satisfaction of the trainee’s management
  • business impact on the organization
  • procedure for monitoring the training process

4. Selection of a training provider

Examine carefully any potential internal or external training provider. Review their written information and evaluation reports. Base your selection on how well the provider can respond to your training plan and constraints. Record the selection in an agreement covering ownership, roles, and responsibilities.


ISO 10015:1999 is intended to help make training a more efficient and effective investment. The training process can help your organization improve its capabilities and meet its quality objectives. The guidelines also emphasize the contribution of training to continual improvement.