Writing Nonconformity Reports

Many nonconformity reports are poorly written. Follow these 6 C’s for improved statements:

  • Complete (contains all the related facts)
    • what -objective evidence
    • why – the requirement
    • where –  which work area
    • when – the date and shift
    • who – by title, if relevant
  • Correct (accurately conveys all the facts)
  • Concise (fully explained in brief terms)
  • Clear (understood for prompt action)
  • Categorized (severity listed, if applicable)
  • Confirmable (traceable and verifiable)

An audit is only successful if it is the catalyst for prompt and effective corrective action. A complete and correct nonconformity report is essential. It must be clearly and concisely expressed to initiate the right action.