Benjamin Franklin and ISO 9001:2000

Benjamin Franklin said, “Tell me and I forget. Teach me and I remember. Involve me and I learn.”

According to ISO 9001:2000 clause 6.2.2, an organization must:

  • determine competency needs
  • provide the necessary training
  • evaluate training effectiveness

An organization must also ensure its personnel are aware of:

  • the relevance and importance of their activities
  • how they contribute to achieving quality objectives

These requirements go beyond just training. Evaluating training and ensuring people are aware of their roles and contributions will focus on “involvement” and “learning”. Mr. Franklin would be proud of us.