What are “Actions” other than Training?

The training process begins with an analysis of the competence needs for current and planned activities. The next step is to determine the competence level of the personnel assigned to, or already performing, these activities.

You are now ready to identify any gaps that exist between the required competence and available resources. This information is used to define possible training solutions.

Clause 6.2.2 (b) of ISO 9001:2000 refers to providing training, or taking other actions, to satisfy the competence needs. However, what are these other “actions”?

Although training may end up being the best solution, don’t overlook other actions, such as, changing processes, improving procedures, rotating jobs, outsourcing, or recruiting fully training people.