December, 2002 Newsletter Articles

State Tax Credits for ISO 9000 Training

Dec 12, 2002 in Newsletter | 0 comments

Is your organization using state funding for your ISO 9000 training? Some states, like Georgia, provide a retraining tax credit to foster the profitability and competitiveness of its industry by encouraging workforce development. In Georgia, up to $500 per retraining program per employee is eligible for the state income tax credit. Eligible costs include instructor fees, materials, equipment, and employee wages. Check with your state to see if a similar credit is available to offset your ISO 9000 training costs. A quick Internet search using...

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ROI for Software Improvement

Dec 12, 2002 in Newsletter | 0 comments

Return on Investment (ROI) is used to quantify the financial return of an investment. In more technical terms, ROI is the value developed by comparing program costs to benefits, measuring the magnitude of benefits relative to costs, the net benefit after expending some level of resources, or profit computed by dividing net income by assets used. A basic model to estimate ROI for software process improvement (SPI) methods, as well as, a complete process to apply these simple equations, are described in an online article by David Rico at:...

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Most Significant ISO 9001:2000 Findings

Dec 12, 2002 in Newsletter | 0 comments

The US TAG to ISO/Technical Committee 176 implemented a Product Support Initiative (PSI) as a means of seeking input on the new standards. The specific goals of PSI are to help enhance the value of the ISO 9000:2000 family, help organizations conform to ISO 9001:2000, and provide inputs on their implementation experiences. The online PSI survey of these quality management systems indicates that internal and external audits are most frequently identifying these findings: Most Frequently Identified Nonconformities  Respondents 1....

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Easy Reading is Damned Hard Writing

Dec 12, 2002 in Newsletter | 0 comments

Easy reading is damned hard writing. Nathaniel Hawthorne, writer (1804-1864) To prepare an effective document, you must follow a good writing process. The process starts before the document is written and continues after it is completed. The process also involves more than just the writer.   1. Plan: What is being written? Why are we writing it?   2. Investigate: Collect information and generate ideas.   3. Organize: Group your thoughts into a document outline.   4. Write: Create a draft of the document in the agreed format.   5. Review:...

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Toughest ISO 9001:2000 Requirements

Dec 12, 2002 in Newsletter | 0 comments

As I teach, consult, and audit, I find that some organizations have a difficult time understanding a few of the new ISO 9001:2000 requirements. They either don’t know how to interpret a requirement, or they don’t know the practices to implement for a conforming system. The toughest new ISO 9001:2000 requirements seem to be:    4.1 General Requirements (and 0.2 Process Approach)    5.1 Management Commitment 5.4.1 Quality Objectives 5.4.2 Quality Management System Planning (vs. 7.1 Planning of Product Realization 6.2.2 Competence,...

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Business Conduct Guidelines

Dec 12, 2002 in Newsletter | 0 comments

The Ethics Officer Association (EOA) is a professional association for managers of ethics, compliance, and business conduct programs. It was founded in 1992 by a dozen ethics officers and today has over 800 members, including ethics officers from more than half of the Fortune 100. In addition, EOA membership includes non-profits, municipalities, and other organizations, including: the American Cancer Society, the Australia Department of Defense, the City of New York, the New York Stock Exchange, and the Securities Industry Association. The EOA...

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