January, 2003 Newsletter Articles

ISO/TR 16982:2002 – Usability Methods

Jan 20, 2003 in Newsletter | 0 comments

Want to know how to achieve a happy marriage between people and computers? The methods for evaluating computer-based systems and products for ease of use by people are described in a new ISO technical report: ISO/TR 16982:2002, Ergonomics of Human-System Interaction – Usability Methods Supporting Human-Centered Design. The document is expected to increase user satisfaction and productivity, decrease support and training costs, and improve user health and well-being. The new technical report provides guidance on the different types...

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List of Quality Standards

Jan 20, 2003 in Newsletter | 0 comments

You are probably aware of the basic ISO 9000 family of standards: ISO 9000: 2000 – Quality Management Systems – Fundamentals and Vocabulary  ISO 9001: 2000 – Quality Management Systems – Requirements  ISO 9004: 2000 – Quality Management Systems – Guidelines for Performance Improvement However, are you aware of these other standards? As shown below, some of the standards are in the process of being revised to reflect ISO 9001:2000. ISO 9000-3: 1997 – Quality Management and Quality Assurance...

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AS9120 – Aerospace Requirements for Distributors

Jan 20, 2003 in Newsletter | 0 comments

AS9120, Quality Management Systems – Aerospace Requirements for Stockist Distributors, has been released. The standard is based on ISO 9001:2000 and specifies additional requirements that are applicable to stockist distributors. These additional aerospace requirements are highlighted in the document by bold, italic text. AS9120 is available at <http://www.sae.org> for $59 in hardcopy or electronic media. AS9110 for Aerospace Maintenance and Repair Facilities is in...

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Toughest ISO 9001:2000 Requirements (5.4.1)

Jan 20, 2003 in Newsletter | 0 comments

ISO 9001:2000 states that “Top management shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization.” So, process and product objectives must be set at the relevant functions and levels within an organization. An example would be a manufacturing scrap target that is applicable to only a few departments. In addition, each department may have a different objective, depending on their current scrap levels. However, be careful how you...

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Toughest ISO 9001:2000 Requirements (5.1)

Jan 20, 2003 in Newsletter | 0 comments

In the last newsletter, I identified twelve ISO 9001:2000 clauses as the toughest requirements to understand and meet with conforming practices. That article explained the first clause, 4.1 General Requirements. This article will focus on clause 5.1, Management Commitment. The next article in this newsletter deals with clause 5.4.1, Quality Objectives.     4.1  General Requirements (and 0.2 Process Approach)    5.1  Management Commitment 5.4.1  Quality Objectives  5.4.2  Quality Management System Planning (vs. 7.1) 6.2.2 ...

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ISO 10018 on Complaints Handling

Jan 20, 2003 in Newsletter | 0 comments

A planned ISO standard on complaints handling is expected to help safeguard consumers. The committee draft, ISO/CD 10018, Complaints Handling, sets out an effective complaints handling process that would provide a fair result in the marketplace, as well as, give industry the capacity to recognize and address systematic consumer problems. The standard provides the essential elements for handling complaints: from initial receipt to the final assessment of complainant satisfaction, including those related to electronic commerce. According to Bill...

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