April, 2003 Newsletter Articles

Syntax: The Arrangement of Words

Apr 20, 2003 in Newsletter | 0 comments

To write an effective document, you should follow some basic rules for sentence construction. Use of the proper syntax will result in more clear communications. Grammar Usage If you do not use accepted grammar, readers may misunderstand the message of your document. Even if the errors do not confuse the reader, they may reduce your credibility as an author. Subjects and verbs must agree in number. For example, “the audits are complete” and “the audit is complete”. Writing “ensure one of the machines are in service”, instead of the...

Read More

Top Ten Benchmarked Business Processes

Apr 20, 2003 in Newsletter | 0 comments

The following list shows the most actively benchmarked business processes by members of The Benchmarking Exchange. The data is collected from thousands of TBE members and ranked by the most benchmarked process for the past twelve months.   1. Employee Development Training 2. Information Systems Technology 3. Human Resources 4. Customer Service Satisfaction 5. Performance Measurement Improvement 6. Document Control; Records Management 7. Process Improvement Management 8. Call Centers; Help Desks 9. Accounting 10. Quality Improvement For more...

Read More

Toughest ISO 9001:2000 Requirements (7.5.2)

Apr 20, 2003 in Newsletter | 0 comments

In an earlier newsletter, I identified twelve ISO 9001:2000 clauses as the toughest requirements to understand and meet with conforming practices. Clauses 4.1, 5.1, 5.4.1, 6.3, and 7.3.1 have been addressed in past newsletters. This article picks up with clause 7.5.2, Validation of Processes for Production and Service Provision. It states (in part): The organization shall validate any processes for production and service provision where the resulting output cannot be verified by subsequent monitoring or measurement. This includes any...

Read More

ISO 9000 Registration Earns Financial Rewards

Apr 20, 2003 in Newsletter | 0 comments

Companies traded on the New York Stock Exchange that are ISO 9000 registered show significant improvement in their financial performance compared to firms without the registration. Analyzing the impact of ISO 9000, researchers from UCLA, the University of Maryland, and the Universidad Carlos III in Madrid, found there is a direct correlation with a firm’s return on assets. “When we began this research in 1997, we were very skeptical and we were shocked by the magnitude of the effects,” says David Kirsch of the University of...

Read More