ISO 10007:2003 provides organizations with guidelines for “configuration management” to help them improve customer satisfaction and product quality by managing the activities related to product design and maintenance. Use of ISO 10007 should provide a better understanding of, and control over, the physical and functional changes to products, as well as, the subsequent effects on documents, processes, and resources throughout their life cycle.
For example, the components of a vehicle are heavily interrelated and any change made to one part of the vehicle may have profound impacts on other parts. The changes may affect documentation, cost, schedule, and even the vehicle as a whole. Configuration management attempts to identify all affected processes and documentation of the physical and functional changes over a product’s life cycle in order to mitigate or eliminate any adverse effects.
“Configuration management is a management technique that is used to improve an organization’s ability to manage a product efficiently and ISO 10007 provides a structure for the management of this technique,” said Lorri Hunt, Convenor of the working group that updated the standard.
The standard provides a “road map” for applying configuration management to all stages in the life of any product, in any sector, regardless of the size, complexity, and nature of the product, and its environment. It can be used by organizations to meet the requirements for product identification and traceability requirements in ISO 9001:2000 – although its use is not a requirement.
ISO 10007:2003 replaces ISO 10007:1995. By improving the alignment with ISO 9001:2000, and integrating the process-based approach, ISO 10007 will serve as a strategic tool for any manager or professional in pursuit of their product objectives.