October, 2003 Newsletter Articles

Guidance on “Outsourced” Processes

Oct 20, 2003 in Newsletter | 0 comments

A new ISO 9000 “Introduction and Support Package” guidance document on outsourced processes is available at:<http://isotc176sc2.elysium-ltd.net>. The aim of the draft document is to provide guidance on the intent of ISO 9001:2000 clause 4.1, regarding the control of outsourced processes, and to clarify the relationship between this requirement and those contained in ISO 9001:2000 clause 7.4 (Purchasing). A final version of the document is expected by YE2003.

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Quality Conference: October 27-28, 2003

Oct 20, 2003 in Newsletter | 0 comments

The Southeastern Quality Conference will be held at the Cobb Galleria Centre in Atlanta, Georgia on October 27-28, 2003. The conference is sponsored by the Atlanta ASQ Section, Institute of Industrial Engineers, and Georgia Tech Economic Development Institute. Thirty speakers in up to four conference tracks will present quality subjects across a variety of industry sectors. The price is only $325 and includes lunch both days. Speakers include: Larry Whittington on ISO 9001:2000 Requirements: The Dirty Dozen Dan Morris and Joe Davis on ISO...

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Metrics for Customer Satisfaction

Oct 20, 2003 in Newsletter | 0 comments

The TL 9000 Metrics Handbook (for the telecommunications industry) contains guidance on customer satisfaction metrics that would be useful for ISO 9001 quality management systems. It gives basic guidelines for a customer feedback mechanism and refers to a detailed customer satisfaction survey. This information may assist you in the design or review of your own customer feedback program. The purpose of the described metrics is to measure and improve the degree of customer satisfaction with your organization and its products from the customer...

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Answers to ISO 9001:2000 Questions

Oct 20, 2003 in Newsletter | 0 comments

The U.S. Technical Advisory Group to ISO Technical Committee 176 created the Product Support Initiative (PSI) to aid in the understanding and implementation of ISO 9001:2000. The PSI web site <http://standardsgroup.asq.org/news/psi/index.html> contains answers to the following typical questions: 1. What are some examples of ways in which customer satisfaction can be measured to meet the requirements in Subclause 8.2.1? 2. What different ways or measures can an organization use to determine training ? 3. Have the requirements for...

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Document Control – Basic and Extended

Oct 20, 2003 in Newsletter | 0 comments

You may know the ISO 9001 document control requirements, but what about the industry extensions for AS9100, ISO/TS 16949, and TL 9000, as well as, those for ISO 14001? These additional requirements may suggest good practices beyond the basic ISO 9001 document control. According to ISO 9001:2000, clause 4.2.3, the document control process must: Approve documents for adequacy prior to issue Review, update as necessary, and re-approve documents Identify changes and the current revision status of documents Ensure relevant versions of applicable...

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