Answers to ISO 9001:2000 Questions

The U.S. Technical Advisory Group to ISO Technical Committee 176 created the Product Support Initiative (PSI) to aid in the understanding and implementation of ISO 9001:2000. The PSI web site <> contains answers to the following typical questions:

1. What are some examples of ways in which customer satisfaction can be measured to meet the requirements in Subclause 8.2.1?

2. What different ways or measures can an organization use to determine training ?

3. Have the requirements for evaluation of suppliers or vendors contained in ISO 9001: 1994 changed much in the 2000 edition?

4. What is the intent of Subclause 8.5.1, Continual Improvement?  Is a procedure needed to define this process?

5. What is meant by effectiveness of the QMS?

6. How must an organization set up its internal audits to audit processes rather than independent clauses?

7. In practical terms, what is meant by demonstrating management commitment?

8. How are organizations implementing and using ISO 9001:2000 and ISO 14001:1996?

9. How do organizations that serve multiple sectors deal with the sector-specific quality management system (QMS) requirements while also dealing with the general QMS requirements of ISO 9001:2000?

10. Does the “review and re-approve” specified in Subclause 4.2.3 mean that an organization must engage in a periodic (e.g., annual) review and re-affirmation of all procedures, work instructions and other controlled documents?

11. When changes do occur (e.g., transitioning, upsizing, downsizing, new equipment/technologies), how does the organization demonstrate that the integrity of the QMS is maintained when changes are planned and implemented? 

The answers to these questions (in PDF format) are listed as “Download Question” in the FAQs section of the PSI page.