November, 2003 Newsletter Articles

ISO 15489 – Benchmark for Records Management

Nov 20, 2003 in Newsletter | 0 comments

Recent scandals, terrorist attacks and natural disasters have highlighted the need for a clear and systematic approach to record keeping, Mike Marsh, European Liaison, ARMA Geneva told a group of information professionals at the Inaugural seminar on ISO 15489 for records management. The discussion was among the events held at a recently concluded seminar held in Geneva, Switzerland, designed to teach participants how to implement ISO 15489, Information and documentation – Records management – Part 1, and thereby help them to...

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New Body of Knowledge for CQA Exam

Nov 20, 2003 in Newsletter | 0 comments

A new Body of Knowledge (BOK) has been published for the ASQ Certified Quality Auditor Exam. The new BOK can be viewed atCQA Body of Knowledge – 2004. If you are an auditor, even if you are not a candidate for the CQA exam, you should still be competent in the topics of the 2004 BOK. The 1999 BOK will be the basis of the CQA exams through the May 23, 2004 exam. The exams after that date will use the 2004 BOK and include case studies. Each case study will include a brief scenario about an audit situation. In addition, each case study...

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Eradicate Jargon with Bullfighter

Nov 20, 2003 in Newsletter | 0 comments

Bullfighter™ is a free software tool from Deloitte Consulting to help eliminate business jargon. “We’ve had it with repurposeable, value added knowledge capital and robust, leveragable mindshare. Enough, already,” says Brian Fugere, partner at Deloitte Consulting. “If Corporate America wants to restore public trust, we need to start speaking and writing more clearly. Less empty rhetoric about openness, honesty and accountability, and more straight talk.” Bullfighter runs in Microsoft Word and PowerPoint, within Microsoft...

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Record Control – Basic and Extended

Nov 20, 2003 in Newsletter | 0 comments

You may know the ISO 9001 record control requirements, but what about the industry extensions for AS9100, ISO/TS 16949, ISO 14001, as well as, ISO 15489? They may suggest good practices beyond the basic ISO 9001 record control requirements. According to ISO 9001:2000, clause 4.2.4, the record control process must: Establish and maintain records as evidence of conformity to requirements Use records to show effective operation of the quality management system Keep records that remain legible, readily identifiable, and retrievable A documented...

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