December, 2003 Newsletter Articles

Whittington to Speak at Quality Conferences

Dec 20, 2003 in Newsletter | 0 comments

The 12th Annual International Conference on ISO 9000 will be held in Orlando, FL on February 23-25, 2004. The presentation tracks will be: 1. ISO 9000 and Expanding Horizons 2. Integration and Implementation 3. ISO 9000 and Business Synergy 4. Value-Added Auditing 5. Continual Improvement 6. Healthcare and Medical Devices 7. Cutting Edge Tools and Technology 8. Performance Indicators Larry Whittington will speak on “ISO 9001:2000 Auditing – The Process Approach”. To register, go...

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Most Common ISO 9001:2000 Audit Findings

Dec 20, 2003 in Newsletter | 0 comments

A report on the user experience with ISO 9001:2000 is available at: <http://standardsgroup.asq.org/news/psi/IMS06-2002E-Implementing_ISO_9001-BD.pdf>. The 227 survey responses included a ranking of the most common audit findings: Most Common Internal Audit Findings 1. Customer satisfaction data and assessment 2. Documentation gaps 3. Continual improvement process 4. Objectives not measurable 5. Collection and analysis of data 6-7. Top management commitment and responsibility 6-7. Record keeping gaps 8-9. Competency requirements 8-9....

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Registration Totals for ISO 9000 in USA

Dec 20, 2003 in Newsletter | 0 comments

As of September 2003, the total number of registrations for ISO 9000 and related standards in the USA were: Standard ISO 9000 AS9100 TL 9000 QS-9000 TS 16949 ISO 13485 ISO 14001 Totals 43113 954 229 7969 186 959 3078 ISO 9000 includes ISO 9001:2000, ISO 9001:1994, ISO 9002:1994, and ISO 9003:1994. AS9100 includes AS9100 and AS9000. ISO 13485 includes ISO 13485 and ISO...

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What Changes are Planned for ISO 9001?

Dec 20, 2003 in Newsletter | 0 comments

Many of you have just completed the transition to ISO 9001:2000 and may not be ready to hear that  work begins this month on the next ISO 9001 edition. However, don’t panic, the publication date will likely be in 2008. The changes to ISO 9001 are expected to be minor and driven by the users of the standard. Any changes will be to clarify the requirements and any additions will be to increase the value of using the standard. Most of the revisions will probably be to the ISO 9004 guidance document. The US representatives have agreed to...

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New and Revised ISO Standards

Dec 20, 2003 in Newsletter | 0 comments

Are you aware of the following new ISO standards under development? ISO/AWI 10001 – External customer dispute resolution systems ISO/AWI 10002 – Market-based codes of conduct ISO/DIS 10018 – Complaints handling – Guidelines for organizations ISO/DIS 10019 – Guidelines for the selection of quality management system consultants and use of their services ISO/DIS 21247 – Quality plans for product acceptance – Combined accept-zero and control procedures AWI = Approved Work Item; DIS = Draft International...

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Are You Setting SMART Quality Objectives?

Dec 20, 2003 in Newsletter | 0 comments

George Doran published an article in the November, 1981 issue of Management Review titled, “There’s a S.M.A.R.T. Way to Write Management Goals and Objectives.” SMART has become a useful acronym for setting objectives that are Specific, Measurable,Achievable, Relevant, and Timed. Specific: Identify the expected result. Be precise on the desired outcome. All the concerned persons should know what is required. Measurable: Quantify the result and ensure you have a reliable system for measuring it. You should know when you have achieved...

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