Most Common ISO 9001:2000 Audit Findings

A report on the user experience with ISO 9001:2000 is available at: <http://standardsgroup.asq.org/news/psi/IMS06-2002E-Implementing_ISO_9001-BD.pdf>. The 227 survey responses included a ranking of the most common audit findings:

Most Common Internal Audit Findings

1. Customer satisfaction data and assessment
2. Documentation gaps
3. Continual improvement process
4. Objectives not measurable
5. Collection and analysis of data
6-7. Top management commitment and responsibility
6-7. Record keeping gaps
8-9. Competency requirements
8-9. Effective control of processes

Most Common Registrar Findings

1. Documentation gaps
2-3. Objectives not measurable
2-3. Top management commitment and responsibility
4. Continual improvement process
5-6. Customer satisfaction data and assessment
5-6. Effective control of processes
7-8. Collection and analysis of data
7-8. Record keeping gaps
9. Competency requirements