New and Revised ISO Standards

Are you aware of the following new ISO standards under development?

ISO/AWI 10001 – External customer dispute resolution systems
ISO/AWI 10002 – Market-based codes of conduct
ISO/DIS 10018 – Complaints handling – Guidelines for organizations
ISO/DIS 10019 – Guidelines for the selection of quality management system consultants and use of their services
ISO/DIS 21247 – Quality plans for product acceptance – Combined accept-zero and control procedures

AWI = Approved Work Item; DIS = Draft International Standard

And, several existing standards are being revised:

ISO 9000:2000 WD Amendment 1 – Quality management systems – Fundamentals and vocabulary
ISO/FDIS 90003 – Software and systems engineering – Guidelines for the application of ISO 9001:2000 to computer software
ISO/CD 10005 – Quality management – Guidelines for quality plans
ISO/CD 10014 – Quality management systems – Guidelines for managing the economics of quality

WD = Working Document; CD = Committee Draft; FDIS = Final Draft International Standard.
Note: The “90003” number above is correct. It will replace the current ISO 9000-3:1997.

And, did you spot the release this year of these quality standards?

ISO 10006:2003 – Quality management systems — Guidelines for quality management in projects
ISO 10007:2003 – Quality management systems – Guidelines for configuration management
ISO 10012:2003 – Measurement management systems – Requirements for measurement processes and measuring equipment
ISO/TR 10017:2003 – Guidance on statistical techniques for ISO 9001: 2000
IWA 2:2003 – Quality management systems – Guidelines for the application of ISO 9001:2000 in education
ISO/TR 9126-2:2003 – Software engineering – Product quality – Part 2: External metrics
ISO/TR 9126-3:2003 – Software engineering – Product quality – Part 3: Internal metrics
ISO 13485:2003 – Medical devices – Quality management systems – Requirements for regulatory purposes
ISO 15189:2003 – Medical laboratories – Particular requirements for quality and competence

TR = Technical Report; IWA = International Workshop Agreement.

You can track the status of the new and revised standards under development at <>.

In addition, the Introduction and Support Package of guidance brochures is being updated. Guidance on ISO 9001:2000 Clause 1.2, Application is being revised, as well as, Guidance on the Concept and Use of the Process Approach. A new brochure, Guidance on Outsourced Processes, is being developed (see our October 2003 newsletter on how to get a draft copy).