Survey on Most Difficult ISO 9001:2000 Clauses

A report on the user experience with ISO 9001:2000 is available at: <http://standardsgroup.asq.org/news/psi/IMS06-2002E-Implementing_ISO_9001-BD.pdf>. The 227 survey responses included a ranking of the most difficult ISO 9001:2000 clauses for which to develop a process, document, and/or implement:

Most Difficult ISO 9001:2000 Clauses

1. Customer satisfaction (8.2.1)
2. Competence, awareness, and training (6.2.2)
3. Analysis of data (8.4)
4. Preventive action (8.4)
5. Quality objectives (5.4.1)
6. Continual improvement (8.5.1)
7. Design and development planning (7.3.1)

These seven clauses were in my own list of the 12 Toughest ISO 9001:2000 Requirements. See the earlier newsletter articles on the Dirty Dozen.