Feedback Needed on ISO 9001 and ISO 9004

Now is the time for US organizations to register their experiences, comments, and concerns on the use of ISO 9001:2000 and ISO 9004:2000. It is critical that ISO gets feedback on actual user experiences on the application of these two standards.

ISO Technical Committee 176, Sub-committee 2, Quality Systems, has asked for international participation in a survey of user experience with ISO 9001:2000 and ISO 9004:2000.  A website questionnaire has been designed to identify your concerns and recommendations with regard to the suitability and application of these standards. Your survey response will provide direct input to the future revisions of ISO 9001:2000 and ISO 9004:2000.

Since US organizations will be providing feedback along with other ISO member countries, it is essential that our experience with the use of these standards be recorded so that US interests are represented and protected. To be included, your comments must be submitted through the ISO survey located at:

It should only take about 15 minutes to complete the survey. Anyone with some knowledge or experience with the standards may participate. Where you indicate concerns, participants will be prompted to suggest improved wording of the clauses (if interested).

Since there is no limit to the number of people who may respond from any one organization, it is imperative that actual US users of the standards take the time to participate in order that all US experiences are adequately represented in the evaluation. Your participation is vital and your feedback goes directly to ISO!

When the survey is completed, the results of the survey will be widely disseminated, e.g., through the ISO/TC 176/SC 2 web site at  The results of the survey will play a major role in guiding the revisions of these standards.