April, 2004 Newsletter Articles

Seven 2003 Malcolm Baldrige Award Winners

Apr 20, 2004 in Newsletter | 0 comments

Last month, President Bush presented seven organizations with the nation’s highest honor for quality and performance excellence, the 2003 Malcolm Baldrige National Quality Award. The 2003 Award recipients are:   Medrad, Inc. (Manufacturing)   Boeing Aerospace Support (Service)   Caterpillar Financial Services Corporation U.S. (Service)   Stoner, Inc. (Small Business)   Community Consolidated School District 15 (Education)   Baptist Hospital, Inc. (Health Care)   Saint Luke’s Hospital of Kansas City (Health Care) President...

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ISO 90003:2004 Provides Software Guidance

Apr 20, 2004 in Newsletter | 0 comments

ISO 90003:2004, Software Engineering — Guidelines for the Application of ISO 9001:2000 to Computer Software, has replaced ISO 9000-3:1997. An electronic copy can be downloaded from the ANSI e-Standards Store at<http://webstore.ansi.org/ansidocstore/default.asp> for $119.00. ISO 90003:2004 provides guidance for organizations in the application of ISO 9001:2000 to the acquisition, supply, development, operation, and maintenance of computer software and related support services. ISO 90003:2004 does not add to, or change, the...

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Questions to Ask in an Audit of a Process

Apr 20, 2004 in Newsletter | 0 comments

In our new one-day course, “ISO 9001:2000 Auditor Update: The Process Approach”, the following questions are suggested for an audit of a process: What is the purpose of this process? Who is the process owner? What are the “customer process” requirements? What are the process inputs? (Who supplies them?) What resources are needed for the process? What are its outputs? (Who receives them?) How do you know what to do? (Look at methods) What training, skill, and experience are needed? How do you know if these inputs are...

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Performance Measures for Internal Audits

Apr 20, 2004 in Newsletter | 0 comments

Internal audits determine the effectiveness of a quality management system. This assessment includes identifying process objectives, examining process measurements, and evaluating process results (effectiveness). Internal audits may review the effectiveness of the core processes, but often overlook their own “audit” process. What types of measures might be applicable to an  audit program? I have identified below some possible indicators of audit performance. Of course, only a few of these measures would likely be chosen to help...

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Writing Rules – Examples of Mistakes

Apr 20, 2004 in Newsletter | 0 comments

These writing rules are from “Fumblerules” by William Safire. Writing mistakes are illustrated to clearly explain the writing rules.     1. Avoid run-on sentences they are hard to read.   2. No sentence fragments.   3. It behooves us to avoid archaisms.   4. Also, avoid awkward or afflicted alliteration.   5. Don’t use no double negatives.   6. If I’ve told you once, I’ve told you a thousand times: resist hyperbole.   7. Avoid commas, that are not necessary.   8. Verbs has to agree with their subjects.   9....

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