In our new one-day course, “ISO 9001:2000 Auditor Update: The Process Approach”, the following questions are suggested for an audit of a process:
- What is the purpose of this process?
- Who is the process owner?
- What are the “customer process” requirements?
- What are the process inputs? (Who supplies them?)
- What resources are needed for the process?
- What are its outputs? (Who receives them?)
- How do you know what to do? (Look at methods)
- What training, skill, and experience are needed?
- How do you know if these inputs are okay?
- Show me, or tell me, how you do it (Look at records)
- How do you know if it is done right?
- When it is not right, what do you do?
- How is the process controlled?
- What are the process objectives?
- How is the performance measured?
- How are internal suppliers evaluated?
- Do these outputs meet requirements?
- What customer process feedback is requested?
- How could this process be improved?