June, 2004 Newsletter Articles

ISO 7200:2004 for Product Documentation

Jun 20, 2004 in Newsletter | 0 comments

Would your organization like clarity and cost-cutting with well-designed product documentation? Well, ISO 7200:2004 should make it easier for companies to communicate with their suppliers, customers, consultants, and other partners by improving the way product documentation is processed in computer systems. As companies spread out geographically, and as out-sourcing of production tasks and the use of subcontractors increase, a standardized way of documenting information is required to serve as a stable means of communication and to reduce the...

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Vocabulary: The Choice of Words

Jun 20, 2004 in Newsletter | 0 comments

The prior article in this newsletter dealt with Syntax, the arrangement of words into phrases and sentences. This article is aboutVocabulary. The choice of words is very important in writing easy to read documents that convey the right meaning. Simple Words Use short, simple words that are understandable to the reader. For example, use “orient” instead of “orientate”. Use “finish” instead of “finalize”.Consistent Usage Use words consistently. Once you’ve referred to something by a particular name, keep referring to it in...

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Syntax: The Arrangement of Words

Jun 20, 2004 in Newsletter | 0 comments

Want to write effective procedures and work instructions? Then focus on these writing concepts: Syntax: the arrangement of words Vocabulary: the choice of words Complexity: the level of detail Numbers: the presentation of numerical information Format: the way a document looks Style: conversational and emphasis methods Organization: the grouping of process information Conditions: the decision criteria Lists: related items, possibly in sequence Alerts: For warnings, cautions, and notes This article covers Syntax: putting words...

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Auditing the Control of Monitoring and Measuring Devices

Jun 20, 2004 in Newsletter | 0 comments

Auditors often identify nonconformities when calibration practices are compared to the requirements of ISO 9001:2000, clause 7.6. To properly control monitoring and measuring devices, it’s important to understand the difference between “monitoring” and “measuring”, and “devices” and “equipment”. Monitoring and Measurement Monitoring can be defined as watching, tracking, or checking, usually for a specific reason. In clause 7.6, monitoring involves observation and supervision activities...

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Guidance on ISO 9001:2000 Auditing Practices

Jun 20, 2004 in Newsletter | 0 comments

In our February 2004 newsletter, I listed sixteen guidance documents on auditing practices that are available at the ISO Technical Committee 176 web site. Four new guideline documents have been released since our February article: Auditing the Quality Policy and Quality Objectives Auditing ISO 9001:2000, Clause 7.6, Control of Monitoring and Measuring Devices Making Effective Use of ISO 19011 Auditing Customer Feedback Processes The ISO 9001 Auditing Practices Group is an informal group of quality management system (QMS) experts, auditors,...

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