October, 2004 Newsletter Articles

ISO Survey of ISO 9001 and ISO 14001 Certificates

Oct 20, 2004 in Newsletter | 0 comments

The annual ISO survey of ISO 9001 and ISO 14001 certificates has been published and reveals the worldwide situation at the end of 2003, which was a year of transition for ISO 9000 and confirmed growth of ISO 14001. ISO itself does not issue ISO 9001 and ISO 14001 certificates. However, it carries out the ISO Survey (now in its 11th year) as a public information service. ISO collects the survey data from disparate sources and cannot guarantee their quality and accuracy. However, the survey is eagerly awaited each year since it provides a unique...

Read More

New US Supplemental Version of ISO 19011

Oct 20, 2004 in Newsletter | 0 comments

The new US supplemental version of ISO 19011 is now available from ASQ. It contains the full text of ISO 19011:2002 (the auditing guidelines standard for quality and environmental systems), along with supplemental text intended for organizations with simple systems. The official title of the document is ANSI/ISO/ASQ QE19011S-2004. The additional guidance is provided for small organizations that may wish to consider its application to the full range of audit activities (first, second, and third-party audits) and for any users that wish to apply...

Read More

Documentation Tips Using Microsoft® Word

Oct 20, 2004 in Newsletter | 0 comments

Are you using the full power of Microsoft® Word in your quality documentation activities? I find many students in my Quality System Documentation classes are unaware of one or more of the following functions (based on Word 2002): 1. Review Comments If you have been asked to review a draft document, don’t return your comments in an email note. There is a much easier way to provide your comments to the author. Use the Comment feature of Word to annotate the electronic copy of the document. Select the text for your comments and...

Read More

Using Lists and Alerts in Documents

Oct 20, 2004 in Newsletter | 0 comments

In past newsletters, we covered Syntax, Vocabulary, Complexity, Numbers, Format, Style, Organization, and Conditionsfrom our list of writing concepts. This month we finish with Lists and Alerts. Lists Present a sequence of multiple items in a list to help the reader organize, understand, and remember the information. Use formatted lists with bulleted or numbered items. Use overview headings to identify the groups of items. Alerts You may need to alert the reader to potential hazards. Use WARNINGS to identify situations that...

Read More

Document Control and Flowcharting Tools

Oct 20, 2004 in Newsletter | 0 comments

Students often ask for recommendations on software tools for controlling documents and preparing flowcharts. The web sites for some of the more popular tools are listed below: Document Control Software EtQ Solutions <www.etq.com> ISOQuest <www.globalquality.com> Q&MIS Suite <www.pilgrimsoftware.com> Powerway <www.powerwayinc.com> Qpulse <www.qualityamerica.com> Document control software may provide solutions that are Internet or Intranet based and accessible through your web browser, MS Office, or...

Read More