2005 Newsletter Articles

ANAB: QMS and EMS Outputs Matter!

Dec 11, 2005 in Newsletter | 0 comments

The ANSI-ASQ National Accreditation Board (ANAB) recently issued a notice titled, “Outputs Matter!” Since ANAB is the U.S. accreditation body for ISO 9001 and ISO 14001 registrars (certification bodies), we need to pay attention to their advice. The ANAB notice said for clients with a certified Quality Management System (QMS), the expected outputs should be trends of improving: customer satisfaction, product and/or service conformance, and continual improvement. For clients with a certified Environmental Management...

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Z10 – Occupational Health and Safety Standard

Dec 11, 2005 in Newsletter | 0 comments

ANSI/AIHA Standard Z10, Occupational Health and Safety Management Systems, has been published. The standard, developed through a consensus process by a committee of experts and stakeholders from industry, labor, business, professional organizations, and government, is a fully recognized American National Standard. The American Industrial Hygiene Association (AIHA) serves as secretariat for the Z10 Committee. The new standard enables organizations to integrate occupational health and safety (OHS) management into their overall business...

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Suspension of RABQSA Certification Transition

Dec 11, 2005 in Newsletter | 0 comments

RABQSA has announced the suspension of the Certification Transition Plan requiring auditors to transition to the competency-based certification schemes for QMS, EMS, Food Safety and OH&S. The 31 December 2006 transition deadline has been suspended, to allow auditors more time to choose their certification scheme. “The message we have received from our customers throughout 2005 is that more time is required to allow auditors to decide on the value of transitioning from the current qualification-based certification schemes to the...

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How to Select and Use a Consultant

Dec 11, 2005 in Newsletter | 0 comments

Choosing a qualified consultant is no easy task. The importance of taking the time to make a thoughtful selection cannot be underestimated. Your choice could end up affecting the efficiency and effectiveness of your business operations. 1. Understand the reasons for using a consultant Why do organizations use consultants? An organization may realize it lacks the expertise, time, experience, or objectivity to perform the work without outside assistance. 2. Identify the services you need from consultants Competent consultants should not only be...

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Information Security and ISO 27001

Dec 11, 2005 in Newsletter | 0 comments

Information security flaws can result in escalating financial losses and wreak havoc with business operations. The newly published ISO 27001:2005 standard for information security management systems can help organizations plug existing leaks and prevent future threats. “The publication of ISO 27001:2005 is a big event in the world of information security and the standard has been eagerly awaited,” said Ted Humphreys, Convenor of the working group responsible for managing the development of the standard. “It is a standard that...

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New ISO 9000:2005 Edition

Nov 11, 2005 in Newsletter | 0 comments

ISO 9000:2000, the standard that defines the vocabulary (and describes the fundamentals) of quality management systems, has been replaced with a new edition: ISO 9000:2005. ISO 9000:2005, Quality management systems – Fundamentals and vocabulary, introduces no changes to the descriptions of the fundamentals of quality management systems. However, some definitions have been added, and explanatory notes expanded or added, to take into account more recent documents in the ISO 9000 family. Examples of new definitions include: technical...

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ISO 9001:2000 Guidelines for Local Government

Nov 11, 2005 in Newsletter | 0 comments

IWA 4:2005 – Quality Management Systems – Guidelines for the Application of ISO 9001:2000 in Local Government, provides local governments with guidelines for the voluntary application of ISO 9001:2000. The guidelines provided by this International Workshop Agreement do not, however, add, change, or modify the requirements of ISO 9001:2000. For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a...

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Managing Risk in Projects

Nov 11, 2005 in Newsletter | 0 comments

Although ISO 9001:2000, clause 0.4, says the standard doesn’t include any requirements for risk management, ISO 9004:2000 provides guidance across multiple clauses that the organization should identify, assess, and mitigate risk. RISK GUIDANCE IN ISO 9004:2000 ISO 9004:2000, clause 5.1.2, Issues to be Considered, states that management should consider identifying and managing risks. Clause 5.4.2, Quality Planning, says that inputs for effective and efficient planning include risk assessment and mitigation data. Clause 5.6.3,...

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ISO 14001:2004 Requirements Summary

Nov 11, 2005 in Newsletter | 0 comments

I prepared this summary of the ISO 14001:2004 requirements for my clients. See the actual standard for a complete description of the requirements. 4.1 General Requirements Establish, document, and implement environmental system Maintain and continually improve the environmental system Determine how system will meet requirements of standard Document scope of the environmental management system 4.2 Environmental Policy Define and document the environmental policy Ensure appropriate for activities, products, and services Commit to pollution...

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Latest ISO Certification Survey Results

Oct 11, 2005 in Newsletter | 0 comments

The annual ISO Survey of Certifications, now in its 14th edition, provides a worldwide view of certification to ISO’s quality and environmental management system standards. The latest edition reveals the situation at the end of 2004, the first full year after the three-year period allowed for transition to the ISO 9001:2000 version. The worldwide total of certificates to the ISO 9001:2000 quality management systems standard at the end of last year was 670,399, an increase of 35% over the previous year and 64% over 2000, the year before the...

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Sarbanes-Oxley: Environmental Implications

Oct 11, 2005 in Newsletter | 0 comments

Do you know about the environmental implications of the Sarbanes-Oxley Act? Although SOX legislation has focused primarily on financial issues, the environmental implications are very important. Below are items that business continuity professionals should know about SOX: 1. Regulation S-K, Item 101 (17 CFR 229.101) – Description of Business – Requires that registrants reveal any material effects that compliance or non-compliance with federal, state and local environmental regulations are likely to have on earnings, competitive...

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New IEEE Software Standards

Oct 11, 2005 in Newsletter | 0 comments

IEEE 1220:2005 – Application and Management of the Systems Engineering Process The interdisciplinary tasks that are required throughout a system’s life cycle to transform stakeholder needs, requirements, and constraints into a system solution are defined. This standard is intended to guide the development of systems for commercial, government, military, and space applications. The information applies to a project within an enterprise that is responsible for developing a product design and establishing the life cycle infrastructure...

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ISO 9001:2000 Quick Reference Checklist

Oct 11, 2005 in Newsletter | 0 comments

BSI Management Systems has published an ISO 9001:2000 Quick Reference Checklist based on the Summary of Requirements created by Whittington & Associates. You can download a copy of the document at the BSI web site: (http://www.bsiamericas.com/Quality/GuidanceDocuments2/index.xalter).

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AS9100 Certified Supplier OASIS Database

Oct 11, 2005 in Newsletter | 0 comments

The International Aerospace Quality Group (IAQG) has an Online Aerospace Supplier Information System (OASIS) database that lists AS9100, AS9110, and AS9120 certified suppliers. You can register for free to have access to this database and search for certified suppliers by country, state, registrar, or certificate number. When specific suppliers are selected from the database, their certificate details and history are displayed, including address, certificate number, issue history, registration scope, and expiration date. If you want to view...

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ISO 22000 for Food Safety Systems

Sep 11, 2005 in Newsletter | 0 comments

ISO 22000:2005, “Food safety management systems – Requirements for any organization in the food chain”, is intended to allow all types of organizations within the food chain to implement a food safety management system. These organizations range from feed producers, primary producers, food manufacturers, transport and storage operators and subcontractors to retail and food service outlets, as well as, related organizations such as producers of equipment, packaging material, cleaning agents, additives, and ingredients. This new...

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ISO 10005 Guidelines for Quality Plans

Sep 11, 2005 in Newsletter | 0 comments

ISO 10005:2005 provides guidelines for the development, review, acceptance, application, and revision of quality plans. It is applicable whether or not the organization has a management system in conformity with ISO 9001. ISO 10005:2005 applies to quality plans for a process, product, project, or contract, as well as, any product category (hardware, software, processed materials and services) and any industry. It is focused primarily on product realization and is not a guide to organizational quality management system planning. You can...

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RC14001: Headquarters Certified by YE2005

Sep 11, 2005 in Newsletter | 0 comments

Since 1988, the U.S. chemical industry, through the American Chemistry Council, has implemented Responsible Care, a voluntary program to achieve improvements in environmental, health, and safety performance beyond the levels required by the U.S. government. The program has resulted in: significant reductions in releases to air, land, and water; major improvements in workplace and community safety; and expanded programs to research and test chemicals for potential health and environmental impacts. The Responsible Care Management System...

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Switch to ANAB Marks by YE2005

Sep 11, 2005 in Newsletter | 0 comments

Beginning this year, a single new ANSI-ASQ National Accreditation Board (ANAB) mark replaced the ANSI-RAB NAP mark on accredited certificates, marketing material, stationery, etc. The transition to the ANAB accreditation mark must be completed by the end of this year. This requirement is described in ANAB “Heads Up” – 41: 1. If new material to replace existing material bearing an ANSI-RAB NAP accreditation mark is produced for use on or after January 1, 2005, the new material shall include the ANAB mark instead of the...

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Southeastern Quality Conference

Sep 11, 2005 in Newsletter | 0 comments

The 25th Annual Southeastern Quality Conference will be held at the Cobb Galleria Centre in Atlanta, Georgia on October 31 – November 1, 2005. The conference is sponsored by the American Society for Quality (Atlanta Section 1502), Institute of Industrial Engineers, and Georgia Tech Economic Development Institute. Thirty speakers in multiple conference tracks will present quality subjects across a variety of industry sectors. The price is only $275 (if registered before September 19, 2005) and includes lunch both days. See the conference...

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How to Audit Preventive Action

Sep 11, 2005 in Newsletter | 0 comments

The ISO 9001 Auditing Practices Group has 24 papers posted at its section of the ISO web site. This article is an edited version of their paper on Auditing Preventive Action. There is often confusion on the differences between correction, corrective action, and preventive action. Correction is the action to eliminate a detected nonconformity, e.g., reworking or regrading a product so it becomes conforming. Corrective Action is the action to eliminate the cause of a detected nonconformity to prevent its recurrence.   Preventive...

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Second Edition of SPC Manual from AIAG

Aug 11, 2005 in Newsletter | 0 comments

The Statistical Process Control Reference Manual, second edition, is now available. This reference manual, published by DaimlerChrysler Corporation, Ford Motor Company and General Motors Corporation, provides an approach to the fundamentals of statistical process control (SPC) based on use in the automotive industry. The manual also establishes a basis for understanding more advanced SPC methods. The SPC Reference Manual, Second Edition, has an improved flow and: Reinforces the need for a systemic approach to analysis of variation in...

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Special Audit Guidance in QE19011S-2004

Aug 11, 2005 in Newsletter | 0 comments

Many of you receiving this newsletter are auditors. Depending on when you were trained, you may have received a copy of ISO 10011 (now withdrawn), or its replacement,  ISO 19011:2002, Guidelines for Quality and/or Environmental Management Systems Auditing. All RABQSA-certified auditor training courses are now based on ISO 19011. In the USA, we have another source of audit guidance, ANSI/ISO/ASQ QE19011S-2004. It contains the full text of ISO 19011:2002, along with supplemental text intended for organizations with simple systems. The...

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Computer Sabotage: An Insider Threat

Aug 11, 2005 in Newsletter | 0 comments

According to recent research, employees and contractors are perpetrating more cyber security attacks than ever to harm organizations intentionally. Computer security threats have challenged IT management, administrators, and auditors since the beginning of the high-tech age. Although much has been published on external threats, such as viruses, worms, and hackers, statistics are not as clear regarding the prevalence of cases perpetrated by insiders. To help organizations gain a better understanding of insider risks, the CERT Coordination...

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Industry Guidelines for ISO 9001:2000

Aug 11, 2005 in Newsletter | 0 comments

In addition to the primary set of quality management system standards: ISO 9000:2000 Fundamentals and Vocabulary ISO 9001:2000 Requirements ISO 9004:2000 Guidelines for Performance Improvement there are industry guidelines for quality management systems: IWA 1 – Guidelines for Process Improvements in Health Care Organizations IWA 2 – Guidelines for the Application of ISO 9001:2000 in Education ISO 90003 – Guidelines for the Application of ISO 9001:2000 to Computer Software ISO 15161 – Guidelines on the Application...

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Authorized SCAMPI Appraisals of CMMI Practices

Aug 11, 2005 in Newsletter | 0 comments

Some of you have noticed that we offer CMMI consulting, and have asked, “What is CMMI?” For more than 20 years, the Software Engineering Institute (SEI) has had the national mandate to advance the state of the practice of software engineering and to serve as a national resource in software engineering and technology. The SEI is a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University. CMMI (Capability Maturity Model Integrated) is a process improvement...

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Revised ISO 17025:2005 for Testing and Calibration Labs

Aug 11, 2005 in Newsletter | 0 comments

A second edition has been published of ISO 17025, the ISO standard acknowledged as the international benchmark for approving the competence of the testing and calibration laboratories that play a vital role in trade, in product development and manufacturing, and in protection of the consumer. ISO 17025:2005, General requirements for the competence of testing and calibration laboratories, replaces the 1999 edition which has been used to “accredit” (approve) some 25,000 laboratories worldwide that test products and samples, and...

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CQAs Recognized as RABQSA Provisional Auditors

Jul 11, 2005 in Newsletter | 0 comments

RABQSA International (RABQSA) and the American Society of Quality (ASQ) have announced that RABQSA will recognize the ASQ Certified Quality Auditor (CQA) for immediate certification as an RABQSA certified QMS Provisional Auditor in the Accredited (ISO 17024:2003) QMS Personnel Certification Scheme. “Having determined that the CQA examination and related criteria meets the knowledge based competency requirements of RABQSA’s accredited QMS Auditor certification, we are extremely proud to offer accredited certification to ASQ’s QAD...

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Requirements and Guidance on Internal Audits

Jul 11, 2005 in Newsletter | 0 comments

You’re probably familiar with the ISO 9001:2000 requirements for an internal audit program. But, have you thought about improving your internal audits by considering the extra requirements and guidance from the different industry sector schemes? Well, read on, because after a brief review of the ISO 9001:2000 audit requirements, you’ll hear about additional requirements (AS9100, TL 9000, ISO/TS 16949, ISO 13485, and ISO 14001) and guidance (ISO 9004, ISO 14004, ISO 90003, and ISO 19011) to consider for your internal audit...

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Sarbanes-Oxley and Outsourcing

Jul 11, 2005 in Newsletter | 0 comments

The Sarbanes-Oxley Act of 2002 (SOX) impacts on both user and service organizations. In this article, Luc Klein of LogicaCMG describes the options firms have for compliance, the specific issues they must be aware of, and why time is running out for non-U.S. companies that are listed in the United States. As companies choose to devote key resources to core business activities, it is increasingly common for supporting functions to be outsourced. These often include IT-intensive activities such as information processing, claims management, and...

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What Does ISO 9001 Mean in the Supply Chain?

Jul 11, 2005 in Newsletter | 0 comments

ISO has published a short information brochure,ISO 9001:2000 – What does it mean in the supply chain? This document is aimed at managers who are involved in selecting suppliers and making purchasing decisions, who may well encounter suppliers that claim to have an ISO 9001:2000-based quality management system. The brochure addresses the following main topics: What is ISO 9001:2000? What does “conformity to ISO 9001:2000” mean? How does ISO 9001:2000 help managers to select a a supplier? How can managers have confidence that...

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Disposal of Electronic Records

Jul 11, 2005 in Newsletter | 0 comments

Quality management systems are supported by large amounts of electronic information. And, many of these records must be kept for long times. Of course, when the retention periods are over, you want to dispose of the records in a way that protects the confidentiality of your business and personal data. Does your records management process address the data residing on old computers that are ready for sale, recycling, or destruction? Does your organization understand that erased data on an old computer drive may still be retrievable? There are a...

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ISO 17799 and ISO 27001 – Information Security

Jul 11, 2005 in Newsletter | 0 comments

ISO 17799:2005 – Information Technology – Security Techniques – Code of Practice for Information Security Management This new version of ISO 17799 addresses the security of information in its widest sense, providing best business practice, guidelines and general principles for implementing, maintaining, and managing information security in any organization, producing and using information in any form. Any organization has assets, essential to its continuity. Arguably, information in its various forms is the most...

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Transition to New RABQSA Auditor Grades

Jun 11, 2005 in Newsletter | 0 comments

The new RABQSA organization (replaced the RAB on January 1, 2005) offers two types of certification schemes for quality management system auditors: 1. Accredited: competency-based referencing ISO 17024:2003, and 2. Non-Accredited: based on the prior RAB scheme (phasing out YE2006). Certification Grades The old RAB scheme had three QMS auditor certification grades: Provisional Auditor, Auditor, and Lead Auditor. The new RABQSA accredited scheme has five grades: Provisional QMS Auditor QMS Auditor Principal QMS Auditor Lead QMS...

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Check Your E-Mail Before You Click Send

Jun 11, 2005 in Newsletter | 0 comments

Deborah Dumaine, author of Write to the Top, states that poorly conceived and written e-mail can do a grave disservice to our careers. She says, “Too many managers just don’t believe that taking the time to write a professional-sounding e-mail makes a difference.” She adds, “Many executives judge managers poorly who haven’t mastered the skill.” Dumaine discovered that top management will often doubt a manager’s skills when they receive careless, error-filled e-mail communication. Among the questions...

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Fact Sheet for Continual Improvement

Jun 11, 2005 in Newsletter | 0 comments

What is continual improvement? Continual improvement is a type of change that is focused on increasing the effectiveness and/or efficiency of an organization to fulfill its policy and objectives. It is not limited to quality initiatives. Improvement in business strategy; business results; and customer, employee and supplier relationships can be subject to continual improvement. Put simply, it means ‘getting better all the time’. What should be improved? Continual improvement should focus on enablers such as leadership,...

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Quick Reference for AS9100B:2004

Jun 11, 2005 in Newsletter | 0 comments

A clause-by-clause summary of the AS9100B:2004 requirements has been added to our web site. This Quick Reference identifies the additional AS9100B:2004 clauses beyond those in ISO 9001:2000 by displaying them in Italics. ISO 9001:2000 clauses with additional AS9100B:2004 requirements or notes have an “*” in the AS column. Clauses with AS9006 clarifications or requirements for deliverable software are identified with a “S”. See the example for clause 4 below: AS9100 Revision B Clauses AS Summary of...

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What Has Changed in ISO 14001:2004

Jun 11, 2005 in Newsletter | 0 comments

In a January-February 2005 article in ISO Management Systems, Oswald Dodds (who chairs ISO/TC 207) summarized the main changes in ISO 14001:2004 compared to the 1996 version as: An explanation of “Plan, Do, Check, Act” has been added to figure 1 (the EMS improvement spiral) closely modeled on that contained in ISO 9001:2000 Six new definitions have been added and several have been changed (to enhance compatibility and improve clarity) There is now an explicit requirement to define the scope of the EMS and to then include all...

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See the References at our Web Links

Jun 10, 2005 in Newsletter | 0 comments

We have 120 web sites listed on our LINKS page. Most of the links are to non-profit associations, institutes, and societies. If your favorite web site isn’t listed, please let us know. Try out a few of the links and find valuable resources for future reference.

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Become a Better Auditor

May 11, 2005 in Newsletter | 0 comments

The following article appeared in Issue 6 of INform, the online magazine from the International Register of Certificated Auditors. For more information, go to (http://www.irca.org/inform/issue6/front_cover.htm).  For many auditors, the job has become one of ever greater demands. At one end of the scale there is the strain of increasing paperwork burdens. At the other there is a client who your company wants as a customer, but who you know does not meet the requirements of the standard. With high levels of stress and falling job...

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Rules for ISO/TS 16949:2002 Audits

May 11, 2005 in Newsletter | 0 comments

The initial certification audit for ISO/TS 16949:2002 is performed in two stages: 1) Readiness Review and 2) Site Audit. The stage 1 Readiness Review will be one or two days on-site to determine if the organization is prepared for the stage 2 Site Audit. The following documentation must be provided to the audit team for the Readiness Review: description of processes showing sequence and interaction key indicators and performance trends for past 12 months evidence all ISO/TS 16949:2002 requirements are addressed quality manual for each site to...

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Quick Reference for ISO/TS 16949:2002

May 11, 2005 in Newsletter | 0 comments

A clause-by-clause summary of the ISO/TS 16949:2002 requirements has been added to our web site. An example is shown below with the additional ISO/TS 16949:2002 clauses highlighted by asterisks in the TS column. ISO/TS 16949:2002 Clauses TS Summary of Requirements 4. Quality Management System     4.1 General Requirements Implement quality system and continually improve it 4.1.1 General Requirements -Supplemental * Remain responsible for any outsourced processes 4.2 Documentation Requirements 4.2.1 General Include the...

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ISO 10014 to “Show Us the Money!”

May 11, 2005 in Newsletter | 0 comments

ISO/DIS 10014, Quality Management Systems: Guidelines for Realizing Financial and Economic Benefits, aims to provide financial arguments for implementing or updating a quality management system. Tommie J. Johansson is the convener, and Paul C. Palmes is the secretary, of the working group for ISO 10014. They wrote a recent article in ISO Management Systems that was titled, “Show me the money!” How quality management systems affect the bottom line. They point out that quality programs are an investment and should be assessed in...

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AS and TS Additions for Internal Audit

May 11, 2005 in Newsletter | 0 comments

The aerospace (AS9100) and automotive (ISO/TS 16949) industry versions of ISO 9001:2000 add requirements beyond those in clause 8.2.2 for internal audit. You should examine these extra requirements to see if they might be good additions for your internal audit policies and procedures. AS9100:2004 (Revision B) The aerospace standard expands on ISO 9001:2000 with these additional internal audit requirements: 8.2.2 Internal Audit Detailed tools and techniques must be developed, such as checksheets, process flowcharts, or any similar...

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Registrar Rankings in United States and by Industry Standards

Apr 11, 2005 in Newsletter | 0 comments

Quality Systems Update has unveiled a new global ranking of certification bodies based on its free search engine, WhosRegistered.com. Based on submissions to QSU Publishing as of December 1, 2004, the registration totals for different geographic areas and industries are shown below: ISO 9001 World-Wide ISO 9001 United States BSI 40,788 BSI 5,389 PJR 9,230 QMI 3,742 URS 8,032 DNV 3,285 QMI 7,579 PJR 3,232 ABS QE 5,789 UL 3,028 SGS 4,402 LRQA 2,944 DNV 4,357 BVQi 2,180 UL 3,573 ABS...

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Best Practices for Information Retention and Maintenance

Apr 11, 2005 in Newsletter | 0 comments

Leading global technology companies have announced the formation of the Compliance and Management of Electronic Information (CMEI) Working Group. As part of the Internet Law & Policy Forum (ILPF), the CMEI Working Group will work with both public and private sector representatives, as well as other industry groups, to create a global, cross-industry framework for managing electronic information for compliance. Hitachi Data Systems, HP, Network Appliance, Open Text, Oracle, Plasmon, Sun Microsystems, and VERITAS Software Corporation will...

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ISO to Develop New Food Safety Standard

Apr 11, 2005 in Newsletter | 0 comments

ISO/FDIS 22000, Food Safety Management Systems – Requirements for Organizations throughout the Food Chain, has been approved for Final Draft status. It combines quality concepts from ISO 9001:2000 with the Hazard Analysis and Critical Control Point (HACCP) system. This standard is intended for use by farmers, ranchers, food processors, wholesalers, distributors, retail stores, and food outlets. The five key elements of ISO 22000 are 1) interactive communication, 2) system management, 3) process control, 4) HACCP principles, and 5)...

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ANSI to Accredit Food Safety Auditors

Apr 11, 2005 in Newsletter | 0 comments

The Food Marketing Institute (FMI) has selected the American National Standards Institute (ANSI) to accredit the certification bodies that audit suppliers under FMI’s Safe Quality Food (SQF) Program. This new partnership is designed to help strengthen food safety procedures and improve quality for consumers. ANSI will help ensure the auditing organizations are legal entities, independent and free of conflicts of interest, employ qualified people, have proper oversight, and otherwise comply with the requirements of ISO Guide...

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ANAB Advisory on Conflict of Interest with Consulting

Apr 11, 2005 in Newsletter | 0 comments

This article is based on ANAB Advisory 16. To see other Advisories, go to: http://www.anab.org and click on “Advisories”. ANAB Advisories represent positions taken, or policies established, on operational issues related to programs operates by ANAB. One basis of the value of third-party conformance assessment and certification is that the registration process, audits, and certification decision are objective and impartial and not influenced by conflicting interests. This basic premise is unambiguously expressed in ISO Guides 62...

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ISO Guidelines on Social Responsibility

Mar 11, 2005 in Newsletter | 0 comments

The first meeting of the ISO group developing the International Standard for guidelines on social responsibility has been scheduled for March 7-11, 2005 in Salvador, Bahia, Brazil. ISO expects that developing the standard will take three years, with publication in early 2008. The standard will provide guiding principles on social responsibility. It will not be a management system standard and will not be for certification purposes. For more information, go...

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Business Continuity, Security, and Emergency Management

Mar 11, 2005 in Newsletter | 0 comments

Do you know the right questions to ask about your organization’s level of preparedness in business continuity, information security, physical security, and emergency management? These questions posed by Paul Kirvan at ContingencyPlanning.com may help determine if your organization needs help. Information Security When was the last time you experienced a breach of security that resulted in damage to valuable company information? How do you currently ensure the confidentiality, integrity, and availability of your firm’s critical...

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Whittington to Speak at ASQ’s 12th Annual ISO 9000 Summit

Mar 11, 2005 in Newsletter | 0 comments

Larry Whittington will speak at the ASQ 12th Annual ISO 9000 Summit  (April 4-5) in Atlanta, GA. His session on “Document and Record Control: Basic Requirements and Industry Views” will be 11:15 AM – 12:15 PM on Tuesday, April 5. Early bird registration rates for the conference are available until March 10. Learn more at (http://www.asq.org/ed/conferences/iso/2005/index.html). Larry’s presentation will address the basic document and record control requirements of ISO 9001:2000, plus the guidance of: ISO 9004...

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ISO Software Engineering Standards Issued in 2004

Mar 11, 2005 in Newsletter | 0 comments

These software engineering standards issued by ISO in 2004 may be of interest to your organization: ISO/TR 9126-4:2004 – Software engineering – Product quality: Part 4: Quality In Use Metrics. Provides quality in use metrics for measuring the attributes defined in ISO 9126-1 (Quality Model). ISO/TR 9126-4 contains an explanation of how to apply software quality metrics, a basic set of metrics for each characteristic, and an example of how to apply metrics during the software product life cycle. ISO/TR 14143-5:2004 –...

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Next Revision to ISO 9001 is Planned for 2008

Mar 11, 2005 in Newsletter | 0 comments

Based on ISO TC 176 committee meetings, it appears the next revision to ISO 9001 may be published in third quarter 2008. The ISO 9001:2000 changes are being called an “amendment” to convey the committee’s intent to limit the changes to those needed for clarification of the standard. Anything considered having a high impact on users will be held for a future revision. For the ISO 9004:2000 guidance document, the term “revision” is being used since the committee intends to introduce substantive changes. The...

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IAF Transition Guidance for ISO 14001:2004

Feb 11, 2005 in Newsletter | 0 comments

The International Accreditation Forum (IAF), in consultation with the International Organization for Standardization (ISO), have set the expiration date for all 60,000 certificates to ISO 14001:1996 at May 15, 2006. After this date, the only valid accredited certificates for environmental management systems will be those issued against the requirements of the new ISO 14001:2004 edition of the standard. In setting this transition period of 18 months from the publication date of the new ISO 14001 edition, IAF and ISO took into account: six...

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Auditing for Continual Improvement

Feb 11, 2005 in Newsletter | 0 comments

How does an auditor judge how much improvement is “enough”? The ISO 9001:2000 requirement is for continual improvement of the effectiveness (results) of the quality management system. Continual improvement will be assessed based on the quality objectives set by top management. Quality Objectives The auditor should determine if the organization has attempted to set objectives that establish the correlation between three factors: corporate objectives customer needs market expectations Thereafter, it is up to the organization to...

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Writing: A Ticket to Work … Or a Ticket Out

Feb 11, 2005 in Newsletter | 0 comments

The National Commission on Writing issued a report titled, “Writing: A Ticket to Work … Or a Ticket Out: A Survey of Business Leaders”. The survey concluded that writing in today’s workplace is a “threshold skill” for hiring and promotion among salaried employees. In other words, writing is a ticket to professional opportunity, while poorly written job applications are a figurative kiss of death. Estimates based on the survey reveal that employers spend billions annually to correct writing deficiencies. One...

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RABQSA Criteria for Quality Auditor Certification

Feb 11, 2005 in Newsletter | 0 comments

The new RABQSA organization (replaced the RAB on January 1, 2005) offers two types of certification schemes for quality management system auditors: 1. Accredited: competency-based referencing ISO 17024:2003, and 2. Non-Accredited: based on the prior RAB scheme (to be phased out YE2006). Certification Grades The old RAB scheme had three QMS auditor certification grades: Provisional Auditor, Auditor, and Lead Auditor. The new RABQSA accredited scheme has five grades: Provisional QMS Auditor QMS Auditor Principal QMS Auditor Lead QMS...

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Tips for Selecting a Certification Body

Feb 11, 2005 in Newsletter | 0 comments

Did you notice the title of this article refers to “Certification Body” instead of “Registrar”? The new ANAB web site (http://www.anab.org) uses Certification Bodies (CBs) like the rest of the world, not Registrars as previously used by the RAB. This terminology change took place when the ANSI-RAB National Accreditation Board became the ANSI-ASQ National Accreditation Board (ANAB). On the ANAB web site, they have a section titled, “Tips for Selecting a Certification Body”:   As with most of life’s...

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New RABQSA and ANAB Web Sites

Jan 11, 2005 in Newsletter | 0 comments

The RAB will cease operation on January 1, 2005 and be replaced by RABQSA International. The ANSI-RAB National Accreditation Board will become the ANSI-ASQ National Accreditation Board (ANAB). New web sites are under construction at: http://www.rabqsa.com and http://www.anab.org

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Online Source for Workplace Safety Regulations

Jan 11, 2005 in Newsletter | 0 comments

If you want a quick resource for tracking government regulations, as well as, the materials and information to stay compliant, go to: <http://www.complianceregs.com. Here, in one place, you will find virtually all the safety data you need, including: Current regulations from the U.S. Code of Federal Regulations, including the full text of the OSHA, Construction, EPA, and DOT regulations Notices, proposed rules, and other documents from the Daily Federal Register A searchable MSDS database containing more than 350,000 Material Safety Data...

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Auditing Statutory and Regulatory Requirements

Jan 11, 2005 in Newsletter | 0 comments

This article is based on an auditing guidance paperavailable at <http://isotc176sc2.elysium-ltd.net/APG_index.html>. ISO 9001:2000 requires an organization to identify and control the statutory and regulatory requirements applicable to its products (including services). It is up to the organization how to do this within its quality management system. The organization should demonstrate that the legal requirements applicable to its products / services have been properly identified, are available, and easily retrievable. Auditors need to...

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New ISO 9001:2000 Interpretations

Jan 11, 2005 in Newsletter | 0 comments

ISO Technical Committee 176 established a web site for ISO 9001:2000 interpretations at <http://www.tc176.org/Interpre.asp>. Their earlier interpretations were included in our January 2004 and September 2004 newsletters. Since those newsletters, the committee has added these ISO 9001:2000 interpretations: ISO 9001:2000 Interpretation RFI – 043 Request: ISO 9001:2000 Clause 7.3 Does ISO 9001:2000 require Clause 7.3 to be applied to the design and development of the package necessary to preserve the conformity of the product during...

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Preparing your Organization for an Audit

Jan 11, 2005 in Newsletter | 0 comments

To prepare an organization for an audit, managers should: Become familiar with the documents for their area Walk through the area for a spot check on operations Verify that only valid documents are in use Ensure the work areas are clean and orderly Confirm that past nonconformities have been fixed Brief employees on how to interact with auditors Communicate a positive, learning view of the audit For external audits requiring an escort, your guides should: Know the quality system and how it operates Understand the audit plan and...

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