ISO 9001:2000 Guidelines for Local Government

IWA 4:2005 – Quality Management Systems – Guidelines for the Application of ISO 9001:2000 in Local Government, provides local governments with guidelines for the voluntary application of ISO 9001:2000. The guidelines provided by this International Workshop Agreement do not, however, add, change, or modify the requirements of ISO 9001:2000.

For a local government to be considered reliable, it should guarantee minimum conditions of reliability for the processes that are necessary to provide all the services needed by its citizens in a consistent and reliable manner. All the local government’s processes should be part of a single, integral, quality management system.

The integral character of this system is important because, otherwise, a local government could be reliable in some areas of activity, but unreliable in others. For a local government to be considered reliable, it should guarantee minimum conditions of reliability for all key processes and services.

To achieve this, it is advisable that the local government clearly identify the management, core, operational, and support processes that, together, make it reliable (addressed by Annex A of IWA 4). A diagnostic tool for local governments to evaluate the scope and maturity of their processes and services is provided in Annex B.