2006 Newsletter Articles

Quality, Industry, and Society Web Links

Dec 11, 2006 in Newsletter | 0 comments

You may find the more than 150 web links listed at our web site useful in your quality management activities. See a small sample of the web links listed below: Aerospace Industries Association (AIA) American Chemical Council (ACC) American Council of Independent Laboratories (ACIL) American Productivity and Quality Center (APQC) American Society for Nondestructive Testing (ASNT) ANSI-ASQ National Accreditation Board (ANAB) Association of Record Managers & Administrators Automotive Industry Action Group (AIAG) Board of Environmental,...

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Information Systems Security Study

Dec 11, 2006 in Newsletter | 0 comments

The International Information Systems Security Certification Consortium (ISC2) sponsored a study last year by the global analyst firm IDC. The Global Information Security Workforce Study noted that securing an organization’s information assets is a relentless battle. The constant barrage of threats keeps information security professionals in a reactive mode. Cyber-criminals are generating attacks using a growing arsenal of weapons, including spam, phishing, malware, and spyware. However, the intent of malicious activity has clearly shifted...

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How to Audit Preventive Action

Dec 11, 2006 in Newsletter | 0 comments

One of the difficulties in auditing a preventive action program is that some organizations don’t understand well the differences between corrective actions and preventive actions. A corrective action is taken on a detected nonconformity to prevent it from happening again. An organization will first correct or contain the problem, and then determine its root cause so they can take corrective action to prevent its recurrence. When we act to “prevent” a repeat of a detected nonconformity, that is full and complete corrective action, not...

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How to Audit Continual Improvement

Dec 11, 2006 in Newsletter | 0 comments

How do you audit the conformity of an organization to the continual improvement requirements of ISO 9001:2000? First, lets review the definition of continual improvement,”The recurring activity to increase the ability to fulfill requirements.” Clause 8.5.3 requires continual improvement of a quality management system through the use of: Quality PolicyQuality ObjectivesAudit ResultsData AnalysisCorrective ActionPreventive Action Management Review In addition, clause 5.3 requires the Quality Policy to include a commitment to the...

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Auditing a Process that is Undocumented

Dec 11, 2006 in Newsletter | 0 comments

Some quality auditors struggle when auditing processes that are not documented. Unfortunately for them, ISO 9001:2000 only requires a few documents: Quality Policy, Quality Objectives, and Quality ManualDocument Control and Record Control ProceduresInternal Audit and Nonconformity Control Procedures Corrective Action and Preventive Action Procedures ISO 9001:2000 also states that organizations should include any other documents they need for the effective planning, operation, and control of their processes. However, if an organization thinks...

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Automotive Study on Competition

Nov 11, 2006 in Newsletter | 0 comments

A recent study, “Automotive Competitive Challenges: Going Beyond Lean”, provides a snap shot of the key issues impacting the gap between the Detroit Three and Honda, Nissan, and Toyota. It includes a summary describing revenue per vehicle; labor-cost issues; capacity; design, product and manufacturing engineering; yen exchange rate; and future investments. The North American automotive scene today is marked by a strange dichotomy: surveys show that the three major Detroit-based automakers have dramatically improved their...

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What is an Ethics & Compliance Officer?

Nov 11, 2006 in Newsletter | 0 comments

Ethics are the principles of conduct governing an individual or a group. Although ethical behavior should be the foundation of professionalism, we see executives being brought to trial because of their apparent lack of a moral compass. To help instill a corporate conscience, some companies are naming Ethics & Compliance Officers to integrate their ethics and values initiatives, compliance activities, and business conduct practices into the decision-making processes at all levels of the organization. In addition to recommending and...

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Benefits of ISO 9001 for Service Sector

Nov 11, 2006 in Newsletter | 0 comments

A practical method for helping service sector companies implement ISO 9001:2000 quality management systems, particularly in developing countries, has been published by ISO and the International Trade Centre (ITC). ISO 9001:2000: A Workbook for Service Organizations is designed to make it easier for service providers to achieve the benefits, such as increased efficiency and effectiveness, of implementing ISO 9001:2000. According to the World Trade Organization (WTO), the value of world trade in commercial services increased in 2004 by 16% to...

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ISO 25062 for Software Usability Test Reports

Nov 11, 2006 in Newsletter | 0 comments

ISO 25062:2006 provides a standard method for reporting software usability test findings. The format is designed for reporting results of formal usability tests in which quantitative measurements were collected, and is particularly appropriate for summative or comparative testing. The Common Industry Format (CIF) does not indicate how to perform a usability test, but provides guidance on how to report the results of a usability test. The CIF targets two audiences: usability professionals and stakeholders in an organization. Stakeholders can...

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TS 16949 Customer Specific Requirements

Nov 11, 2006 in Newsletter | 0 comments

Organizations seeking or maintaining ISO/TS 16949 certification are required to comply with the Customer Specific Requirements (CSR) for all of their customers that subscribe to ISO/TS 16949. A central repository for ISO/TS 16949-related CSR is being set up on the Automotive Industry Action Group (AIAG) web site. The AIAG web page will be a resource for subscribing organizations to post links to their customer specific requirements for ISO/TS 16949. Using this newly established repository will ensure the current revision is available and...

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ISO 17021:2006 for Certification Bodies

Nov 11, 2006 in Newsletter | 0 comments

The recently released ISO 17021:2006 standard is expected to increase confidence in management system certification. Hundreds of thousands of organizations worldwide, their customers, consumers, and regulatory authorities stand to benefit from ISO 17021, Conformity Assessment – Requirements for Bodies Providing Audit and Certification of Management Systems. The new standard places rigorous requirements for competence and impartiality on the bodies that offer audits and certification to standards like ISO 9001:2000 (quality management) and...

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How to Audit the Provision of Resources

Oct 11, 2006 in Newsletter | 0 comments

You’ve been asked to audit an organization against the requirements of ISO 9001:2000, clause 6.1, Provision of Resources. Where do you begin? First, understand a “resource” is a source of supply, support, or aid that can be readily drawn upon when needed. Using this definition, the resources needed for a quality management system may include equipment, facilities, people, supporting services, work environment, suppliers, information, natural resources, and finances. Next, identify the audit criteria (requirements) stated in ISO...

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ISO 14764 for Software Maintenance

Oct 11, 2006 in Newsletter | 0 comments

ISO 14764:2006, Software Engineering – Software Life Cycle Processes – Maintenance, describes in greater detail management of the software maintenance process addressed in ISO 12207. ISO 14764 provides guidance that applies to planning, execution and control, review and evaluation, and closure of the software maintenance process. The scope of the standard includes maintenance for multiple software products with the same maintenance resources. ISO 14764 provides the framework within which generic and specific software maintenance...

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OPM3 Assessors and Consultants

Oct 11, 2006 in Newsletter | 0 comments

Organizational project management is the systematic management of projects, programs, and portfolios to achieve an organization’s strategic goals. It focuses on the clear correlation between an organization’s management capabilities and its effective implementation of strategy, which directly impacts financial results. Successful organizational project management can be a decisive strategic advantage in a competitive economy. The degree to which an organization practices this type of project management is referred to as its organizational...

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Octopus Diagram for Customer Focus

Oct 11, 2006 in Newsletter | 0 comments

In an earlier article, we described the Turtle Diagram for capturing information about a process. With the turtle’s head and tail representing the inputs and outputs, and its legs addressing the methods, resources (what and who), and measures, the diagram reminds us of the key factors to consider when defining or auditing a process. Regardless of the tools used, an organization should ensure a process owner exists and that the process is defined, documented (if necessary), and monitored. In addition, the process linkages must be established...

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ISO Survey of Certifications

Oct 11, 2006 in Newsletter | 0 comments

The recently published “ISO Survey of Certifications – 2005” sheds light on the roles played in globalization by ISO’s standards for quality and environmental management systems. Here is a selection of the main findings. Global Trade: ISO 9001 is now firmly established as the globally accepted standard for providing assurance about the quality of goods and services in supplier-customer relations. At least 776,608 ISO 9001:2000 certificates had been issued by YE2005 in 161 countries and economies, an increase of 18 % over 2004,...

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Using PDCA for Process Auditing

Oct 11, 2006 in Newsletter | 0 comments

Are you confused about process auditing? Well, let’s begin with the definition of a process: a set of interrelated or interacting activities which transform inputs into outputs. So, a process audit is an objective evaluation of a process to determine the extent to which the process is meeting its requirements. Using the process definition, the process audit includes an examination of process inputs, activities, and outputs. However, a process is part of a larger set of processes that make up an overall quality management system. Therefore,...

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What are Layered Audits?

Sep 11, 2006 in Newsletter | 0 comments

What are layered audits? They are a system of audits performed by multiple levels of management, from supervisors up to top management. The intent is to frequently audit key process characteristics to verify process conformity. Layered audits have proved so valuable, DaimlerChrysler requires their suppliers of production parts and components to conduct these audits on all manufacturing and assembly lines. The purpose is to ensure ongoing conformity, thereby improving process stability and first-time through capability. There are two types of...

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ANSI Z10:2005 for Health and Safety

Sep 11, 2006 in Newsletter | 0 comments

The American National Standards Institute (ANSI), along with the American Industrial Hygiene Association (AIHA), has developed and released a voluntary consensus standard for Occupational Health and Safety Management Systems. ANSI Z10-2005 provides critical management systems requirements and guidelines for improving occupational health and safety. Experts from labor, government, professional organizations, and industry formulated this valuable standard after extensive examination of current national and international standards, guidelines,...

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Auditing Legal Requirements

Sep 11, 2006 in Newsletter | 0 comments

Part of audit planning is determining the audit criteria, in other words, the policies, procedures, and requirements used as the reference for comparing audit evidence. The primary types of requirements are: 1. Customer, as expressed in orders and contracts 2. Company, as found in policies and procedures 3. Standard, such as ISO 9001:2000 4. Legal, as defined in statutes and regulations Unfortunately, legal requirements are often ignored during internal audits. And, that omission would be a nonconformity. ISO 9001:2000, clause 7.2.1.c states...

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ISO 23026:2006 for Internet Practices

Sep 11, 2006 in Newsletter | 0 comments

The ISO 23026:2006 standard is titled “Software Engineering – Recommended Practice for the Internet – Web Site Engineering, Web Site Management, and Web Site Life Cycle”. This standard defines recommended practices for World Wide Web page engineering for Intranet and Extranet environments, based on World Wide Web Consortium and related industry guidelines. This recommended practice does not address stylistic considerations, or human-factors considerations, in Web page design beyond limitations that reflect good...

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Bilingual Workplaces

Sep 11, 2006 in Newsletter | 0 comments

“Bilingual Workplaces? No, non, nyet, nein.” Bill Levinson wrote an article for the Quality Insider on the problems of translating and maintaining work documents in multiple languages. He prefers another option, requiring English as a second language. He quotes from Genesis 11:9, which says, “Therefore is the name of it called Babel; because the Lord did there confound the languages of all the earth.” Mr. Levinson believes this verse contains a valuable lesson for today: a multiplicity of languages makes it harder to run a...

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Next ISO 9001 Edition Delayed to 2009

Sep 11, 2006 in Newsletter | 0 comments

The planned publication date for the next revision of ISO 9001 and ISO 9004 was to be third quarter of 2008. Since the working drafts for these standards were not approved for elevation to committee drafts at the recent ISO/TC 176/SC2 meeting, the new projected date for their publication is mid 2009. The next ISO 9001 is being referred to as an Amendment and the next ISO 9004 as a Revision. Although not formal ISO terms, they are being used to convey the level of expected changes to the standards. The ISO 9001 amendment will be limited to...

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Quality and Lean Conference in Atlanta

Sep 10, 2006 in Newsletter | 0 comments

ASQ’s Southeastern Quality Conference has joined with IIE’s Lean Conference to deliver one powerful conference on October 30-31, 2006 at the Crowne Plaza Ravinia in Atlanta, GA. Over 50 educational sessions will be included, along with an exhibit hall with the latest in Lean and Quality tools. Conference Proceedings will be available on a CD. Optional tours of local companies with successful Lean and Quality operations will be available, as well as, pre- and post-conference workshops. The Conference Tracks...

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ISO 14063 – EMS Communication

Aug 11, 2006 in Newsletter | 0 comments

ISO 14063:2006, Environmental Management – Environmental Communication – Guidelines and Examples, gives guidance to an organization on general principles, policy, strategy, and activities relating to both internal and external environmental communication. It utilizes proven and well-established approaches for communication, adapted to the specific conditions that exist in environmental communication. It is applicable to all organizations regardless of their size, type, location, structure, activities, products and services, and...

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ISO 15378 – Medicinal Product Packaging

Aug 11, 2006 in Newsletter | 0 comments

ISO 15378:2006 specifies requirements for a quality management system where an organization needs to demonstrate its ability to provide primary packaging materials for medicinal products (which consistently meet customer requirements, including regulatory requirements and other standards applicable to primary packaging materials). The title of ISO 15378 is Primary Packaging Materials for Medicinal Products — Particular Requirements for the Application of ISO 9001:2000, with Reference to Good Manufacturing Practice (GMP). ISO 15378:2006...

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TL 9000 Handbook R4.0

Aug 11, 2006 in Newsletter | 0 comments

The new TL 9000 Quality Management System (QMS) Requirements Handbook, Release 4.0, must be used for all audits after June 30, 2007. Auditors must have delta training before conducting a third party audit to R4.0. Summary of Changes ISO 9001:2000 Base Remains Unchanged 30% of Adders Remain Unchanged 30% of Adders have Minor Changes 40% of Adders have Major Changes or are New These requirements designed to: Ensure intended results instead of specifying methods of doing Emphasize design process quality measurements Add required testing...

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ISO 10014 Guidelines on Quality Benefits

Aug 11, 2006 in Newsletter | 0 comments

Are you aware of the new ISO 10014:2006, Quality Management – Guidelines for Realizing Financial and Economic Benefits? It provides guidelines for achieving financial and economic benefits from the application of the ISO 9000 quality management principles: 1. customer focus 2. leadership 3. involvement of people 4. process approach 5. system approach to management 6. continual improvement 7. factual approach to decision making 8. mutually beneficial supplier relationships Economic benefit is generally attained through effective...

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Selecting a Consultant

Aug 11, 2006 in Newsletter | 0 comments

Choosing a qualified consultant is no easy task. The importance of taking the time to make a thoughtful selection cannot be underestimated. Your choice could end up affecting the efficiency and effectiveness of your business operations. 1. Understand the reasons for using a consultant Why do organizations use consultants? An organization may realize it lacks the expertise, time, experience, or objectivity to perform the work without outside assistance. 2. Identify the services you need from consultants Competent consultants should not only be...

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Getting the CE Mark

Aug 11, 2006 in Newsletter | 0 comments

The CE Mark is mandatory for a wide range of products sold in the European Union. The CE Mark has been described as a “passport” that allows manufacturers to trade industrial products freely within the internal EU market. The CE Mark indicates the manufacturer has undertaken all assessment procedures required for the product. The CE Mark is not a quality mark and does not indicate conformity to a standard; it indicates conformity to the legal requirements of the EU directives. General Steps for Getting the CE Mark 1. Identify all...

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Data Disaster Recovery

Jul 11, 2006 in Newsletter | 0 comments

Businesses of all sizes have become increasingly dependent on data for their very existence. A staggering half of businesses that lose their data due to disasters go out of business within 24 months. You need a fail-safe data disaster recovery strategy that ensures business continuity, continuous data protection, and regulatory compliance. A recent report from Gartner Group indicates that server backup in the Small and Medium Business world is approaching 100%. And, recent regulatory requirements are causing businesses to re-examine current...

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ISO 20252 for Market Research Industry

Jul 11, 2006 in Newsletter | 0 comments

ISO 20252 standardizes the requirements for market research worldwide, encouraging consistency and transparency in the way surveys are carried out, and confidence in their results and in their providers. Business and society rely heavily on market research, with users including companies, governments, research institutes, consumer associations, universities, and marketing and advertising agencies. Market research contributes to many aspects of modern life, from products and services we buy, to the way we vote, and to our behavior as consumers...

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ISO 26000 on Social Responsibility

Jul 11, 2006 in Newsletter | 0 comments

The building of international consensus on voluntary guidance to help organizations operate in a socially responsible way made progress at the recent meeting of the ISO group that is developing the future ISO 26000 standard on social responsibility. ISO 26000 is intended for use by organizations of all types, in both public and private sectors, in developed and developing countries. ISO 26000 will contain guidelines, not requirements. It is not a management system standard and will not be for use as a certification standard like ISO 9001:2000...

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ISO Standards for Crisis Management

Jul 11, 2006 in Newsletter | 0 comments

ISO is looking at the development of standards to improve crisis management in anticipation of, or in the face of, major disasters (natural or man-made) to mitigate their effects. ISO Technical Committee 223, provisionally named “Societal Security”, has been established to develop International Standards or other ISO deliverables that will improve preparedness before a crisis, coordination during a crisis, and reconstruction and remedial action afterwards. “Standardized channels save time and simplify cooperation in crisis management and...

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ISO 19770 for Software Asset Management

Jul 11, 2006 in Newsletter | 0 comments

ISO 19770-1:2006, Information technology – Software Asset Management – Part 1: Processes, will enable organizations to benchmark their capability in delivering managed services, measuring service levels, and assessing performance. It is expected to result in improved efficiency, risk management, and customer satisfaction, as well as, reduced costs. Software asset management principles apply to the media, installations, licenses, proof of license, and intellectual property associated with the software. Until now, the application of...

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Environmental Compliance Assistance Program

Jun 11, 2006 in Newsletter | 0 comments

Some states provide free environmental compliance assistance. For example, in Georgia there is a non-regulatory program, GECAP, that offers free and confidential environmental compliance assistance to Georgia businesses. GECAP provides environmentally-related technical assistance targeted to small and mid-sized companies in a manner that is accessible, useful, and understandable by: Translating regulations Being a source for environmental information Providing an on-site evaluation of a facility’s environmental compliance status The...

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IAF Guidance for Certification Bodies

Jun 11, 2006 in Newsletter | 0 comments

The International Accreditation Forum (IAF) provides a guidance document on the application of ISO Guide 62 for registrars (certification bodies). Issue 4 of this document provides guidance on several subjects that may be of interest: 1. Auditing an Electronic QMS The IAF guidance says to consider the auditor competence and information security concerns when auditing an electronic (e-based) quality management system. It goes on to say that the audit plan should identify any computer-assisted auditing techniques that will be used during the...

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Advanced Surveillance and Reassessment Procedure

Jun 11, 2006 in Newsletter | 0 comments

Would you like to reduce by up to 30% the number of auditor days spent by your registrar at your site? Then consistently meet your performance targets and talk to your certification body. The International Accreditation Forum (IAF) provides a guidance document on the application of ISO Guide 62 for registrars (certification bodies). Issue 4 of this guidance document describes how registrars can design an individualized surveillance and reassessment program for organizations that have consistently demonstrated an effective quality management...

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Auditors: Maintaining Competence and Improving Performance

Jun 11, 2006 in Newsletter | 0 comments

Please note that the scope of this article is internal (first party) auditors. The assumption is made that (as in many companies) internal auditors are a volunteer force of employees that hold down “real” jobs within the company (assembler, lead, service manager, etc.).  If the situation is different in your organization, some of these suggestions will require modification. The purpose of auditing is to seek opportunities for improvement in quality management system processes. These improvements, in turn, bring the organization closer to...

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When Did Six Sigma Stop Being a Statistical Measure

Jun 11, 2006 in Newsletter | 0 comments

The term Six Sigma is widely used as an approach for process improvement and learning. It is a disciplined, structured, data-driven methodology to solving problems. Along the path to popularity, Six Sigma lost its meaning as a statistical measure and instead inherited the meaning of merely another measurement program. Organizations that intend to employ Six Sigma ought to consider which definition of six sigma is their target: a process improvement approach, or a statistical measure for variation. This article explores the significance of the...

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ISO Help for Small Businesses

Jun 11, 2006 in Newsletter | 0 comments

ISO has opened a new section on its web site to help small and medium-sized enterprises achieve the benefits of implementing quality (ISO 9001) and environmental (ISO 14001) management systems. According to ISO Secretary-General Alan Bryden, “Small and medium-sized enterprises may mistakenly perceive International Standards as being only for big business and government. In fact, they too can benefit from the state-of-the-art technology and management practices disseminated by International Standards, which also open the door to export...

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New Definitions and Notes in ISO 9000:2005

Apr 11, 2006 in Newsletter | 0 comments

ISO 9000:2005 is the third edition of the Fundamentals and Vocabulary standard and replaces ISO 9000:2000. Some of its new definitions and notes are: 1. Competence is now included twice in the definitions section. At section 3.1.6 under the Quality-related terms it is defined as the “demonstrated ability to apply knowledge and skills”. At section 3.9.14 under Audit-related terms it is defined as “(audit) demonstrated personal attributes and demonstrated ability to apply knowledge and skills”. 2. Contract is added at...

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ISO 23081 for Records Management Metadata

Apr 11, 2006 in Newsletter | 0 comments

A new set of ISO guidelines has been published to enable management to deliver authentic, reliable, and usable records over time to meet their business needs. Records are created, received, and constantly referred to in the conduct of business activities. To preserve records and guarantee their authenticity, reliability, usability, and integrity, metadata must be produced through time both within and across domains. The implementation of the new ISO 23081-1:2006 will support business and records management processes by enabling records to be...

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ISO 14064 on Greenhouse Gases

Apr 11, 2006 in Newsletter | 0 comments

The ISO 14064 standards for greenhouse gas accounting and verification published in March 2006 provide government and industry with an integrated set of tools for programs aimed at reducing greenhouse gas emissions, as well as for emissions trading. ISO Secretary-General Alan Bryden commented: “Claims made about reductions of the greenhouse gas emissions widely held responsible for climate change may have political and financial implications, in addition to environmental and technical ones. Ensuring their credibility is thus vital.” ISO...

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Counterintuitive Internal Audit Improvements

Apr 11, 2006 in Newsletter | 0 comments

Want to improve your internal audit program? Read these audit improvement ideas from Kristin Case that may be counter to what you would think … yet greatly benefit your organization. 1. Limit the number of corrective actions from an internal audit. This is especially important when the quality management system is young or in its early stages of development. I’m not suggesting that you blindfold your auditors as they set out to audit. But, an internal audit program besieged with corrective actions can choke the progress toward a more...

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Clarifying the Intent of ISO 14001:2004

Apr 11, 2006 in Newsletter | 0 comments

The US Technical Advisory Group to Technical Committee 207 has a set of questions and answers available to help clarify the intent of ISO 14001:2004 requirements. Some examples are: 1. Question Must a regulated environmental aspect automatically be considered a significant environmental aspect? Answer No. Section 3.6 states that a “significant environmental aspect has or can have a significant environmental impact.”  ISO 14001 does not establish the criteria for determining significance. 2. Question Must each objective have a...

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Environmental Aspects, Impacts, and Targets

Mar 11, 2006 in Newsletter | 0 comments

ISO 14001:2004 is concerned with environmental management so an organization can: minimize harmful effects on the environment caused by its activities achieve continual improvement of its environmental performance Implementing an environmental management system requires identifying the environmental aspects associated with the organization’s past, existing, or planned activities, products, and services. An environmental aspect is an element of an activity or product or service that can interact with the environment. ISO 14001:2004,...

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Quality Management Gives Competitive Advantage

Mar 11, 2006 in Newsletter | 0 comments

The Aberdeen Group recently issued a report that revealed more than half of best-in-class companies cite enforcement of quality procedures as the top strategic action for their business. Manufacturers that have developed a quality management program that spans from suppliers, through sales and production, and out to the end-customer are achieving competitive advantage. According to the research presented in the report, “The Product Quality Benchmark Report: Achieving Quality across the Global Manufacturing Network”, leading...

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IWA 1:2005 for Health Service Organizations

Mar 11, 2006 in Newsletter | 0 comments

IWA 1:2005 provides guidance for any health service organization involved in the management, delivery, or administration of health service products or services, including training and research, in the life continuum process for human beings, regardless of type, size, and the product or service provided. IWA 1:2005, Quality Management Systems – Guidelines for Process Improvements in Health Service Organizations, can be acquired at the ANSI e-Standards Store. Other International Workshop Agreement (IWA) standards for quality management...

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Production Part Approval Process (PPAP), 4th Edition

Mar 11, 2006 in Newsletter | 0 comments

The Production Part Approval Process (PPAP), 4th Edition manual will be released on March 1, 2006. The PPAP manual defines requirements for the production part approval process, as defined by Chrysler Group, Ford Motor Company, and General Motors. It has been updated to align with the automotive “process approach”. The new PPAP manual includes the following changes: Alignment of PPAP to the ISO/TS 16949:2002 process approach Relocation of Customer Specific Instructions to appropriate Web sites to provide more current...

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New Information Technology Standards

Mar 11, 2006 in Newsletter | 0 comments

A new Information Technology series of standards is being published on Security Techniques for IT networks. The ISO 18028 standards detail the specific operations and mechanisms needed to implement network security safeguards and controls in a wide range of network environments, providing a bridge between general IT security management issues and network security technical implementations. ISO 18028 comes in five parts: ISO/FCD 18028-1:200x – Information Technology – Security Techniques – IT Network Security – Part...

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Vision, Mission, Goals, and Objectives

Feb 11, 2006 in Newsletter | 0 comments

Does your organization understand the differences between a Vision, Mission, Goal, and Objective? You SEE a Vision (images of what we ultimately want to achieve) You HAVE a Mission (your type of business and industry) You PURSUE Goals (the results we choose to accomplish) You ACHIEVE Objectives (measurable targets along the path to our goals) Shared Views Organizational purpose comes from the shared view of our vision, mission, and principles. Satisfying customers requires that you understand their needs, know your own processes, and...

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Time to Complain about Poor Quality!

Feb 11, 2006 in Newsletter | 0 comments

Robert King, Jr., head of the ANSI/ASQ National Accreditation Board (ANAB), says customers should complain to their ISO 9001:2000 certified suppliers if they are dissatisfied with the quality of their purchased products and services. If their complaints fail to gain satisfaction, they should then contact the organization’s certification body (registrar). If the issue remains unresolved, it’s time to complain directly to ANAB, the accreditation body. When you complain to certification bodies, they have several options for a closer...

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Auditing the Management of Resources

Feb 11, 2006 in Newsletter | 0 comments

Auditors should verify that the resources needed to implement, maintain, and improve the quality management system are adequately managed. This means that appropriate resources are to be identified, planned, made available, used, monitored, and changed as necessary by the organization. It is recommended that the management of resources not be audited in isolation. Irrespective of the way the organization is structured and identifies its processes, auditors should be able to verify the adequacy and effective management of the resources to...

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ISO 22222:2005 – Personal Financial Planning

Feb 11, 2006 in Newsletter | 0 comments

Can you trust financial planners? ISO has published the first International Standard that will help people decide whether or not they can be confident about the ethics and competence of professionals that give advice on planning their personal finances. ISO 22222:2005, Personal Financial Planning, is aimed at increasing client confidence by providing an internationally agreed benchmark for a high global standard of service. Up until now, people seeking advice on how to plan their retirement, or best invest their savings, have been confronted...

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ISO Prevents Misuse of its Name

Feb 11, 2006 in Newsletter | 0 comments

ISO recently won another round in its fight to prevent its name from being misused on the Internet and having people be mislead into buying products or services that they believe are endorsed by ISO. The Arbitration and Mediation Center of WIPO (World Intellectual Property Organization) ruled that the following Internet domain names, which had been registered by companies with no connection to ISO, be transferred to ISO: iso1stop.com iso9000commerce.com isoeasy.com isoeasy.org isoeasy.info isonet.net isotraining.net WIPO upheld ISO’s...

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Code of Ethics for Consultants

Feb 11, 2006 in Newsletter | 0 comments

The Institute of Management Consultants has all its members pledge in writing to abide by their Code of Ethics. The standards of conduct set forth in the Code provide basic principles in the ethical practice of management consulting. The purpose of the Code is to help the IMC members maintain their professionalism and adhere to high ethical standards in the conduct of providing services to clients and in their dealings with their colleagues and the public. My Commitment to My Clients 1.0 – I will serve my clients with integrity,...

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ISO 20000: IT Service Management

Jan 11, 2006 in Newsletter | 0 comments

With up to 80% of information technology budgets of most organizations directly linked to service management processes, a new ISO standard that benchmarks this activity is expected to result in cost savings for users, whether large or small enterprises, as well as, increased productivity and improved customer service. ISO 20000:2005 will enable organizations to benchmark their capability in delivering managed services, measuring service levels, and assessing performance. Today, IT service providers are under sustained pressure to deliver high...

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Six Software Quality Principles

Jan 11, 2006 in Newsletter | 0 comments

An article written by Watts Humphrey in the online Crosstalk magazine discusses six quality principles for acquiring quality software. An edited copy of his article follows: In today’s software marketplace, the principal focus is on cost, schedule, and function; quality is lost in the noise. This is unfortunate since poor quality performance is the root cause of most software cost and schedule problems. However, as this article points out, there are proven ways to address this problem. The first step is adopting and demanding that vendors...

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Key Technology Trends for 2006

Jan 11, 2006 in Newsletter | 0 comments

A recent article at InternetNews.com by Sean Michael Kerner with the Gartner research firm includes predictions for six technology trends expected to cause significant disruption and drive opportunity for business and the Information Technology industry. The six trends identified include: Notebook Computers, Telephony, IT Job Market, Business Process Outsourcing, Healthcare Software, and Regulatory Compliance Issues. Computer Notebook usage has been growing at a rapid clip for years. Notebooks are not always used strictly for work purposes...

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ISO 26000 Guidelines: Social Responsibility

Jan 11, 2006 in Newsletter | 0 comments

ISO has launched the development of an International Standard providing guidelines for Social Responsibility. The guidance standard will be published in 2008 as ISO 26000 and be voluntary to use. It will not include requirements and will thus not be a certification standard. There is a range of many different opinions as to the right approach, ranging from strict legislation at one end, to complete freedom at the other. ISO is looking for a golden middle way that promotes respect and responsibility based on known reference documents without...

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More ISO 9001:2000 Interpretations

Jan 11, 2006 in Newsletter | 0 comments

ISO Technical Committee 176 maintains a web site for ISO 9001:2000 interpretations at <http://www.tc176.org/Interpre.asp>. Earlier interpretations were included in our January 2004, September 2004, and January 2005 newsletters. Since those newsletters, the committee has added these ISO 9001:2000 interpretations: ISO 9001:2000 Interpretation RFI – 049 Request: ISO 9001:2000 Clause 1.2 Does the standard require an organization that purchases a complete design, then manufactures a product to the design and sells it under its own brand...

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Guidance on Document and Record Control

Jan 11, 2006 in Newsletter | 0 comments

You may be familiar with the ISO 9001:2000 requirements for document control in clause 4.2.3 and for record control in clause 4.2.4. However, are you aware of the extra requirements that the industry sector schemes have added to those basic requirements and the available guidance on document and record control? If you’ve thought about expanding or strengthening your control of documents and records, this article may identify possible improvements for your system. We will first review the ISO 9001:2000 document and record control...

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