February, 2006 Newsletter Articles

Vision, Mission, Goals, and Objectives

Feb 11, 2006 in Newsletter | 0 comments

Does your organization understand the differences between a Vision, Mission, Goal, and Objective? You SEE a Vision (images of what we ultimately want to achieve) You HAVE a Mission (your type of business and industry) You PURSUE Goals (the results we choose to accomplish) You ACHIEVE Objectives (measurable targets along the path to our goals) Shared Views Organizational purpose comes from the shared view of our vision, mission, and principles. Satisfying customers requires that you understand their needs, know your own processes, and...

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Time to Complain about Poor Quality!

Feb 11, 2006 in Newsletter | 0 comments

Robert King, Jr., head of the ANSI/ASQ National Accreditation Board (ANAB), says customers should complain to their ISO 9001:2000 certified suppliers if they are dissatisfied with the quality of their purchased products and services. If their complaints fail to gain satisfaction, they should then contact the organization’s certification body (registrar). If the issue remains unresolved, it’s time to complain directly to ANAB, the accreditation body. When you complain to certification bodies, they have several options for a closer...

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Auditing the Management of Resources

Feb 11, 2006 in Newsletter | 0 comments

Auditors should verify that the resources needed to implement, maintain, and improve the quality management system are adequately managed. This means that appropriate resources are to be identified, planned, made available, used, monitored, and changed as necessary by the organization. It is recommended that the management of resources not be audited in isolation. Irrespective of the way the organization is structured and identifies its processes, auditors should be able to verify the adequacy and effective management of the resources to...

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ISO 22222:2005 – Personal Financial Planning

Feb 11, 2006 in Newsletter | 0 comments

Can you trust financial planners? ISO has published the first International Standard that will help people decide whether or not they can be confident about the ethics and competence of professionals that give advice on planning their personal finances. ISO 22222:2005, Personal Financial Planning, is aimed at increasing client confidence by providing an internationally agreed benchmark for a high global standard of service. Up until now, people seeking advice on how to plan their retirement, or best invest their savings, have been confronted...

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ISO Prevents Misuse of its Name

Feb 11, 2006 in Newsletter | 0 comments

ISO recently won another round in its fight to prevent its name from being misused on the Internet and having people be mislead into buying products or services that they believe are endorsed by ISO. The Arbitration and Mediation Center of WIPO (World Intellectual Property Organization) ruled that the following Internet domain names, which had been registered by companies with no connection to ISO, be transferred to ISO: iso1stop.com iso9000commerce.com isoeasy.com isoeasy.org isoeasy.info isonet.net isotraining.net WIPO upheld ISO’s...

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Code of Ethics for Consultants

Feb 11, 2006 in Newsletter | 0 comments

The Institute of Management Consultants has all its members pledge in writing to abide by their Code of Ethics. The standards of conduct set forth in the Code provide basic principles in the ethical practice of management consulting. The purpose of the Code is to help the IMC members maintain their professionalism and adhere to high ethical standards in the conduct of providing services to clients and in their dealings with their colleagues and the public. My Commitment to My Clients 1.0 – I will serve my clients with integrity,...

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